Job Information
Apple Engineering Manager, AppleCare Field Diagnostics in Sunnyvale, California
Engineering Manager, AppleCare Field Diagnostics
Sunnyvale,California,United States
Support and Service
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it. As the Manager of Field Diagnostics Engineering, you will lead a team has proven itself by delivering high-quality hardware and software diagnostic solutions that support field repair technicians and enhance the Apple customer ownership experience. Building and nurturing partnerships with multi-functional teams both within and outside of AppleCare is key to success in this role. The ideal candidate will be hands-on, disciplined, and driven to succeed in a challenging environment.
Description
As the Manager of the Field Diagnostics Engineering team, you will lead efforts to define the future of device-based diagnostics for a variety of Apple’s hardware products. This rapidly evolving field requires developing next-generation diagnostic tools that will be in use for the next decade. The ability to build designs that persevere through technological advancements and new system architectures is essential. The ideal candidate will have a proven record of innovation, strong collaboration skills, excellent communication, and a passion for enhancing the end customer experience.
Minimum Qualifications
10 years in software development, with at least 4 years in a software organization management role.
Experience in computer / hardware architecture
Experienced with git and other source version control software
Proven track record of driving technical innovation.
Effective collaboration with multi-functional teams to understand requirements and identify design and engineering impacts.
Demonstrated ability to hire, grow, and mentor strong teams.
A solution-oriented work ethic with a high degree of flexibility in supporting multiple projects with a range of complexity and priority.
Excellent communication skills, with the ability to articulate complex technical concepts to multi-functional teams and leaders.
Strong critical thinking and problem-solving skills.
Outstanding interpersonal skills and savvy at encouraging positive team dynamics.
Outstanding time management and organizational skills, with the ability to prioritize tasks effectively.
Self-motivated with a collaborative spirit to build positive relationships with other engineering teams and follow up on technical issues.
BS/MS degree in Computer Science, Software Engineering, Computer Engineering or related fields of study with 10 years of overall experience in the industry.
Key Qualifications
Preferred Qualifications
Experience with macOS or iOS overall system architecture, and security infrastructure/models
Strong working knowledge of CPUs, GPUs and SOCs
Experience with manufacturing or repair operations flows
Ability to dive deep technically and understand the nuances of Apple products and systems.
Education & Experience
Additional Requirements
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $210,900 and $316,900, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)
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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .
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