Job Information
Apple AppleCare Senior Engineering Project Manager in Sunnyvale, California
AppleCare Senior Engineering Project Manager
Sunnyvale,California,United States
Support and Service
At Apple, innovation runs through everything we do. We are continually innovating our products via thoughtfully designed and carefully crafted experiences. Join our fast paced and ever evolving organization driving innovation to directly improve the customer experience and deliver fascinating support to individuals that contact AppleCare. Apple's AppleCare Support Engineering team is looking for an extraordinary Engineering Project Manager with deep understanding and genuine passion for running programs, building complex cross-functional products and components in Apple’s fast paced environment using top of the line cutting edge technologies. In this role you will manage tentpole initiatives across the AppleCare space to support initiatives with Software Engineering partners. If you have a genuine passion for influencing Apple products through data and building critical cross functional relationships in an extremely fast paced and collaborative environment - this role is for you.
Description
This role will support new programs and drive product innovations by working collaboratively with AppleCare and Software Engineering. The focus will be to support business stakeholders to drive AppleCare solutions as part of the full lifecycle software development process. This includes costing analysis, driving investigations and managing high level program and new product introductions. This individual will manage the evolution of the multi-year AppleCare improvements roadmap.
Minimum Qualifications
10+ years combined experience in engineering project or product management
Solid understanding of software lifecycle and AppleCare landscape
Excellent problem-solving and analytical skills
Strong written and verbal communication skills as well as strong organizational skills
Ability to juggle and complete multiple tasks
Excellent leadership and influencing skills
Works independently but highlights program updates via communication deliverables
Key Qualifications
Preferred Qualifications
Proficient at managing multiple efforts simultaneously
Self-motivated and pro-active with demonstrated creative and critical thinking capabilities
Engineering/ Technical background preferred
Develop and execute work plans by leading scope, schedule, deliverables, and prioritization
Actively and expertly collaborate with business and engineering teams on innovative solutions, requirements, scope, and project deliverables
Proactively identify and communicate project issues and risks
Prioritize issues while negotiating and setting appropriate expectations with team members, stakeholders and senior management
Prioritize team activities and drive resolution of issues across all areas of the project
As an application Product owner, define product vision and align Business expectations
Gain insight into Business direction and think through its impact on Product and drive changes
Develop user empathy and be able to present metrics on existing feature usage to supplement/justify ask for new feature
Education & Experience
Additional Requirements
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $165,500 and $293,800, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)
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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .
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