Campus Pride Jobs

Job Summary

The Receptionist is responsible for providing excellent front desk and administrative support for the Sunnyside Housing Authority. This role requires a friendly and professional demeanor to assist visitors, answer inquiries, and provide information about housing programs. The Receptionist also performs various clerical duties to support the efficiency of office operations.

Key Responsibilities

• Greet clients, residents, and visitors in a friendly, welcoming manner.

• Manage the reception area, ensuring it remains clean and organized.

   Client Interaction

• Answer and direct incoming phone calls, emails, and inquiries promptly.

• Provide basic information about public housing programs, eligibility, and application processes.
• Schedule appointments and direct clients to the appropriate staff or department.
• Ability to speak, read, and write fluently in English and Spanish.
• Protects the privacy of all client materials and information collected and used in the performance of duties.
• Keeps strict confidentiality of Sunnyside Housing Authority business both while at work and during off duty hours.

Administrative Support

• Maintain and update files, records, and relevant documentation for housing applications and other client-related matters.
• Assist in data entry and updating databases as needed.
• Handle mail distribution, package delivery, and outgoing correspondence.

Office Coordination

• Order office supplies and maintain inventory to ensure a well-stocked reception area.
• Help organize community events, meetings, and workshops related to housing programs.
• Assist in preparing documents, letters, and reports as requested.

Qualifications

• High school diploma or equivalent; additional office management or administration training is a plus.
• At least 1 year of experience in an administrative or customer service role, preferably in a public service or housing-related environment.
• Strong interpersonal and communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Able to handle multiple tasks and manage time efficiently.
• Knowledge of housing programs or experience in a similar sector is a plus, but not required.

Competencies

• Ability to work effectively with a diverse population and maintain a calm, professional demeanor.
• Ensures accuracy in information provided to clients and staff.
• Able to assess inquiries and direct clients effectively to appropriate resources.

Working Conditions

This position operates in a professional office environment. Standard hours are Monday through Friday, 8:00 am to 5:00 pm, with occasional after-hours for special events or meetings.