Job Information
Permobil Manager Technical Services EMEA in Sundsvall, Sweden
MANAGER TECHNICAL SERVICES EMEA
Would you like to work in an international environment where you’ll make a difference every day? We are looking for game-changers to join us as we innovate for individuals and develop the world’s most advanced assistive solutions.
AtPermobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.
Position Overview
TheManager, Technical Services EMEAwill lead the IT Service Desk and Operations & Infrastructure teams, overseeing a mix of in-house and outsourced services. This role is pivotal in modernizing IT operations, ensuring high performance, security, and availability across hybrid infrastructures. The successful candidate will drive innovation in IT automation, service management, and monitoring while fostering collaboration, guiding a diverse team, and aligning IT services with organizational goals.
Key Responsibilities:
Oversee IT Service Desk and Infrastructure Operations across EMEA, ensuring efficient service delivery, secure hybrid infrastructures, and high availability using platforms like Azure, VMware, Windows Server, Linux, Meraki, Intune, SCCM, and the Windows Security Suite.
Support technical initiatives by resolving issues, optimizing processes, and implementing scalable solutions with tools like Jira, Confluence, CheckMK, Jenkins and Ansible.
Improve workflows, standardize processes, and automate routine tasks to boost efficiency and user satisfaction.
Strengthen collaboration between IT Operations and the Service Desk, enhancing communication, knowledge sharing, and problem.
Preferred experience: leading cloud migrations and cost-optimization initiatives for both Azure/AWS/IaaS
Manage vendor relationships, contracts, and budgets to ensure cost control, SLA compliance, and value delivery.
Align IT services with Group IT strategies by planning and executing initiatives to improve services and processes.
Lead, coach, and develop a high-performing IT team, fostering collaboration and managing performance.
Track IT performance metrics (KPIs), provide updates, and ensure compliance with strategic objectives.
Qualifications and Skills:
University degree in Information Technology, Computer Science, or a related field.
3 to 5 years of documented experience in IT Management with team leadership, focusing on Service Desk and Infrastructure Operations. In addition, 3-5 years in a system engineer or architect within IT Operations.
Experience in coordinating with multiple third-party outsourcing service providers.
Certification in ITIL Foundation V3/V4, demonstrating a solid foundation in IT service management principles.
Proficient in infrastructure management, with hands-on experience in modern application development and operations. Knowledge in Windows Server, Azure, SCCM/Intune, VMware, Cisco Meraki, Citrix the Microsoft collaboration platform and security suit as well as the Jira suite preferred.
Familiarity with LEAN principles and Agile methodologies, demonstrating an understanding of efficient, and operational processes.
Additional Requirements:
Proven track record as a collaborative team player in team management.
Excellent command of English and Swedish, both in verbal and written form.
Strong documentation and presentation abilities.
Capable of logical and effective operation under pressure to meet tight deadlines.
Confident and discreet in interactions with both business and technical stakeholders.
Independent yet collaborative, able to contribute effectively as part of a team.
Service-oriented, with a keen understanding of stakeholder expectations.
Adaptable to a multi-cultural environment and committed to knowledge sharing and continuous improvement.
Join us at Permobil and contribute to driving technological excellence within our organization!
Application Process
We will conduct selection continuously so send us your application today or before December 31st at the latest!
Permobil is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals.
For additional information about the position, please contact Magnus Persson, Director IT Services EMEA, carlmagnus.persson@permobil.
For information about the recruitment process, please contact Zivile Mitkute, Talent Acquisition Partner, zivile.mitkute@permobil.com
Please respect that we do not wish recruitment assistance or advertising, we decline calls from recruitment and advertising providers.
More about Permobil
Permobil founder Dr. Per Uddén believed that helping people achieve the greatest level of independence is a basic human right and, for over 50 years, Permobil has held fast to that belief. Permobil is a global leader in advanced rehabilitation technology, passionate about better understanding our users’ needs and improving their quality of life through state-of-the-art healthcare solutions. Today, those solutions include power wheelchairs, seating and positioning products, power assist, and manual wheelchairs.
Permobil is part of Patricia Industries, a subsidiary of Investor AB, and is headquartered in Sweden. Permobil has 2000 team members in 18 countries around the world. For more information regarding the company’s storied history and complete product line, visit permobil.com.