Job Information
Permobil IT Service Specialist in Sundsvall, Sweden
IT Service Specialist EMEA
Would you like to work in an international environment where you’ll make a difference every day? We are looking for game-changers to join us as we innovate for individuals and develop the world’s most advanced assistive solutions.
AtPermobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.
Position Overview
As anIT Service Specialist EMEA, you will deliver 2nd-level support for Permobil-specific applications and IT infrastructure, ensuring efficient operations and prompt issue resolution. Collaborating with IT Operations, you will manage alerts and respond to urgent production-related incidents. Additionally, you will drive continuous improvements in IT services and processes, contributing to a reliable and streamlined IT environment.
This role is based on-site at Permobil's brand new cutting-edge innovation center in Birsta, Sundsvall, at the state-of-the-art facility, which unites research, manufacturing, and sustainable practices under one roof. Our commitment is to cultivate an inclusive environment that enhances accessibility, participation, and the development of world-class mobility solutions for the future.
Key Responsibilities
2nd-Level Support for Applications:
Provide support for Permobil-specific applications, troubleshooting, and resolving technical issues.
Collaborate with application owners to ensure timely resolution of complex problems.
Alert Management and Infrastructure Monitoring:
Monitor IT infrastructure for alerts and act on them in collaboration with the IT Operations teams.
Ensure proactive incident response to minimize disruption to services.
Automation, Documentation, and Process Optimization:
Identify and implement automation opportunities to improve service delivery and reduce manual work.
Maintain up-to-date documentation for processes, procedures, and troubleshooting guides.
Optimize ITSM platform usage, focusing on usability and process efficiency.
Use data-driven insights and feedback (e.g., surveys) to inform continuous improvements in IT services.
Collaboration and Communication:
Work closely with IT teams and stakeholders to align on operational goals and deliverables.
Provide clear and timely communication during incidents, changes, and updates.
Qualifications and Skills
Bachelor’s degree or higher vocational education in Information Technology, Computer Science, or a related field.
Minimum of 2 years of experience in 2nd-level IT support, including both application and infrastructure support.
Hands-on experience in IT infrastructure monitoring and managing alerts
Proficiency in improving ITSM processes and including configuration and optimization
Strong troubleshooting skills for resolving application and infrastructure issues
Knowledge of scripting and automation tools (e.g., PowerShell, Python) is preferred
Excellent verbal and written communication skills in both English and Swedish
Strong multitasking abilities and capability to work effectively under pressure
ITIL Foundation certification and other relevant technical certifications are meritorious
Proven ability to drive automation and optimize processes is highly desirable
Application Process
We will conduct selection continuously so send us your application today or beforeJanuary 31stat the latest!
Permobil is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals.
For additional information about the position, please contact Magnus Persson, Director IT Services EMEA, carlmagnus.persson@permobil.com
For information about the recruitment process, please contact Zivile Mitkute, Talent Acquisition Partner, zivile.mitkute@permobil.com
Please respect that we do not wish recruitment assistance or advertising, we decline calls from recruitment and advertising providers.
More about Permobil
Permobil founder Dr. Per Uddén believed that helping people achieve the greatest level of independence is a basic human right and, for over 50 years, Permobil has held fast to that belief. Permobil is a global leader in advanced rehabilitation technology, passionate about better understanding our users’ needs and improving their quality of life through state-of-the-art healthcare solutions. Today, those solutions include power wheelchairs, seating and positioning products, power assist, and manual wheelchairs.
Permobil is part of Patricia Industries, a subsidiary of Investor AB, and is headquartered in Sweden. Permobil has 2000 team members in 18 countries around the world. For more information regarding the company’s storied history and complete product line, visit permobil.com.