Campus Pride Jobs

Job Description

We are looking for an IT Field Services Technician to provide Desktop Support at our clients site.

This position would join a team of 15 IT Field Service Technicians providing end user support for over 3,500+ devices. The team is spread throughout the country at various sites.

This position will be a long term contract at the Sumter, SC site with no end date. If a permanent position opens up, this person can apply to be hired on as a full time employee of the client.

This individual will be responsible for providing technical assistance to end users. The Sumter site that has 200+ devices that are being supported. This person will help install, upgrade and troubleshoot hardware and software systems. The most important attribute this individual will need is great customer service and attitude. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities:

• Onsite incident resolution

• Address user tickets regarding hardware, software and networking

• Respond to IMAC (install, move, add, change) requests

• Walk customers through installing applications and computer peripherals

• PC Managed refresh

• Network Printer troubleshooting

• Ask targeted questions to diagnose problems

• Guide users with simple, step-by-step instructions

• Test alternative pathways until you resolve an issue

• Customize desktop applications to meet user needs

• Direct unresolved issues to the next level of support personnel

• Follow up with clients to ensure their systems are functional

Technologies:

• Windows 7, 10, 11

• MS Office Suite (Word, Excel, PowerPoint, etc.)

• Lotus Notes

• Microsoft SCCM

• Hardware support: PC, Laptop, Mobile (iPhone and Android), Printers

Requirements:

• Customer-oriented attitude

• 2+ years of IT Support experience (preferable Desktop Support)

• Hands-on experience working in a Windows environment

• Experience troubleshooting hardware and software issues

• Ability to perform troubleshooting and provide clear instructions

• Excellent problem-solving and multitasking skills

  Please apply if you're interested in hearing more about the opportunity and if you feel you're capable of completing any of these job duties

  We are looking to set up interviews as early as next week

  • CompTIA Certifications are desirable for this role *

Medical, Dental, and Vision Benefits Offered from Day One

• If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) *

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.