Job Information
Robert Half Customer Service Representative in Struthers, Ohio
Description We are offering a permanent employment opportunity for a Customer Service Representative in the metal fabrication industry. As a Customer Service Representative, you will be tasked with managing customer interactions, ensuring customer satisfaction, and maintaining an in-depth knowledge of our products.
Responsibilities:
• Responding to inquiries from customers about product specifications, availability, pricing, lead times, and delivery status through phone, email, or chat.
• Accurately entering customer orders into the system, checking all details such as product type, quantities, and delivery requirements.
• Keeping an up-to-date knowledge about various product profiles, finishes, and capabilities to provide accurate information to customers.
• Addressing and resolving customer concerns, complaints, or discrepancies related to product quality, delivery, or orders in a timely and detail oriented manner.
• Monitoring the progress of customer orders and providing updates regarding order status, shipment tracking, and estimated delivery times.
• Collaborating with production, sales, logistics, and quality control teams to ensure smooth order fulfillment and resolve any issues that arise.
• Building and maintaining positive relationships with existing customers, fostering repeat business and customer loyalty.
• Maintaining detailed records of customer interactions, orders, and feedback, and providing reports on order status, customer concerns, and service performance to management.
• Ensuring that orders are processed in accordance with company policies and procedures, including quality standards for products.
• Managing inbound and outbound calls, data entry, email correspondence, and order entry while utilizing Microsoft Excel for account management. Requirements • Proficient in answering inbound calls with efficiency and professionalism
• Demonstrated expertise in providing high-quality customer service
• Capable of performing data entry tasks with accuracy and attention to detail
• Excellent skills in email correspondence, ensuring clear and effective communication
• Experience in handling both inbound and outbound calls
• Proficiency in Excel and other Office applications
• Experience in order entry processing and tracking
• Proven skills in account management and client relationship building in the metal fabrication industry TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .