Job Information
Robert Half Customer Service Representative in Stone Mountain, Georgia
Description We are offering an employment opportunity in Stone Mountain, Georgia for the role of a Customer Service Representative. This role is set in the telecom industry and is primarily focused on maintaining high-quality customer service and handling customer credit inquiries.
Responsibilities:
• Handle customer inquiries, mainly over the phone, ensuring a high level of customer satisfaction.
• Efficiently process customer credit applications.
• Maintain accurate records of customer credit.
• Carry out collection calls to customers for delinquent payments.
• Handle high volume calls and paperwork, ensuring all data is accurately recorded.
• Utilize Microsoft Word and Excel for data entry and email correspondence.
• Schedule appointments as necessary.
• Engage in customer service-related tasks in a call center environment.
• Answer inbound calls and make outbound calls as necessary.
• Use your skills in collections to ensure all customer accounts are up-to-date. Requirements • Demonstrated ability in answering inbound calls efficiently and professionally
• Proven experience in call center customer service
• Exceptional customer service skills, with the ability to handle customer queries and complaints effectively
• Proficiency in data entry and order entry tasks with high accuracy
• Experience in managing email correspondence professionally and promptly
• Ability to handle both inbound and outbound calls effectively
• Proficiency in Microsoft Excel and Microsoft Word
• Ability to schedule appointments accurately and efficiently
• Previous experience in collections, with an ability to negotiate payment plans and resolve financial disputes
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Strong problem-solving skills and the ability to think on your feet
• High level of professionalism and a positive attitude towards work.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .