Job Information
Choctaw Nation of Oklahoma Switchboard Operator in Stigler, Oklahoma
This is a full-time position working M-F, 8am-4:30pm. Weekly earned wages are an option for this position.
Job Summary: Answer incoming calls for the PBX system for the patients, employees, and customers with Choctaw Nation Health Care and routes calls to the appropriate department. Associate will assist patients in verifying and scheduling appointments and update patient demographics in RPMS. You will report to Switchboard Supervisor.
Primary Tasks:
Answer phone promptly (within 3 rings) using CNHSA greeting. Relays all incoming, outgoing and intersystem calls. Routes all calls to the appropriate department and takes detailed messages properly.
Scans RPMS for existing patient charts. Establish temporary charts for new patients. Screens patient charts to verify eligibility and ensures all required documentation is on file and up to date.
Complete pre-registration and reminder calls for assigned providers. Along with contacting and rescheduling patients in the event of clinic cancelation.
Announce emergency codes on overhead page system.
Submit medication refill requests to appropriate pharmacy staff.
Answer generic questions asked by patients such as hours of operation, directions to the clinic, walk-in hours, services offered.
Monitor patient requests from MyCNHSA app and scheduling or forwarding requests.
Other responsibilities as may be assigned within the scope and competency of the associate.
Requirements:
High School Diploma or GED
You will communicate by telephone with the public, other departments and members of the medical staff
Computer knowledge with typing accuracy at 35wpm
You will protect patient confidentiality
You will communicates with public with a respectful image.
About the Choctaw Nation
The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.
Benefits
Free gym membership
Free access to employee health clinic
Free lunch for casino & resort associates
Earned wages access once per week for hourly Associates
Pet insurance
Paid vacation / sick time
Medical / Dental / Vision
401(K) with company match
College tuition reimbursement
Short-term disability, long-term disability, and family leave
Employee assistance program
Employee prescription program
CNO Paid Life Insurance
Teladoc
On Site Dental Clinics (Jet Dental)
On Site Mammogram Services
Free diabetes and hypertension monitoring benefit (Livongo)
Accolade- Concierge Benefits Program
Wellness Program that equals savings on health insurance cost (Virgin Pulse)
Maternity Care Program
(Benefits provided by the Choctaw Nation are based on employment classification)
CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:
Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS
Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.
Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates.
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Job Identification: 15286
Job Category: Health Care Services
Posting Date: 02/04/2025, 4:46 PM
Job Schedule: Full time
Job Shift: Day Shift
On-Site/Remote: On-Site