Job Information
AIG Customer Service Support in Stevens Point, Wisconsin
Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
Get to know the business
AIG Travel Guard is an industry leader providing insurance and assistance services to both leisure and business travelers worldwide. We offer competitive salaries, great benefit packages, and generous paid time off.
AIG has an unsurpassed global travel insurance underwriting capability through AIG’s insurance operations in more than 100 countries. Millions of leisure and business travelers alike rely on Travel Guard®, AIG Travel’s portfolio of travel insurance solutions and global assistance services, to help them recover from unexpected circumstances that can interrupt their travel plans. Through eight wholly owned, state-of-the-art global service centers, customers have access to 24/7 emergency travel assistance, medical and security services with more than 40 languages spoken on-site. We help people travel more and worry less.
About the Role
Customer Service Support provides support to Medical Assistance Coordinators throughout the day. This support includes triage of calls, assisting with locating doctors or facilities for an individual to seek treatment, and educating on our services. This role will be diligent in assisting with inbound emails, inbound calls and facilitating clerical type work to close out assistance back-office requests. This is not inclusive of the job functions, rather touching on the multi-functional needs. This position involves communicating with a wide range of individuals, internal and external to AIG.
We are seeking qualified candidates to join our group. We provide candidates with good work/life balance in exchange for this challenging, fast paced, and often demanding environment.
Job Details
Full Time including rotating weekends
Primary 1st shift with inquiry to flex to other shifts pending business need
Starting salary $19 per hour with the potential for higher based on experience
If you enjoy fast-paced work, are highly proficient in working independently and you take a meticulous approach to your tasks, we’re interested in hearing from you. This position involves communicating with a wide range of individuals, internal and external to AIG – excellent verbal and written communication skills are a must!
Knowledge, Skills Required
A record of providing outstanding customer service (1+ years preferred)
Ability to solve complex problems within an established protocol of procedures and possible solutions
Solid critical thinking skills
Excellent verbal and written communication skills
Ability to effectively manage and prioritize tasks
Ability to respond to high end clientele with professionalism
International travel experience and geography knowledge is helpful
Some knowledge of medical terminology is a plus
High School Diploma or equivalent required
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .
Functional Area:
OP - Operations
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
Travel Guard Group, Inc.
At AIG, helping people discover new potential is our purpose. As a global risk leader, we do this for our clients every day. Through our deep expertise in their industries and our innovative solutions that help them smartly manage risk, we enable their growth in ways they never thought possible.
But we also do the same thing for our employees, because we know our people are our greatest strength-the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.
Join our Talent Network (http://www.aig.com/careers/life-at-aig/join-the-talent-network) . Additional information about AIG can be found at www.aig.com | YouTube (http://www.youtube.com/aig) | Twitter (http://www.twitter.com/AIGInsurance) | LinkedIn (http://www.linkedin.com/company/aig) .