Campus Pride Jobs

Supervisor, Site Programs

Department: Community Health & Research Center

Location: Sterling Heights, MI

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Job Title: Supervisor, Site Programs

Job Status: Full-time

Functional areas/departments where this position may be located:

• Community Health and Research Center

• Workforce Development

• ACCESS - Hamtramck

  Job Summary: Under general direction, the Supervisor of Site Programs uses specialized knowledge and skills in coordination, development, planning, implementation, and evaluation to oversee programs at a specific site. Works closely with department leadership who oversee programs and services represented at campus to ensure all are operating in accordance with guidelines and expectations. Ensures integration of programs, services, and support at campus. With guidance, seeks out opportunities to engage with members of the community and entities including community-based organizations who operate in the neighborhood and surrounding communities, and represents the organization at meetings as needed and directed.

  Essential Duties and Responsibilities:

• Oversee the daily operation of assigned programs to ensure all requirements are met

• Ensure effective service delivery and integration of services for assigned program(s)

• Provide, lead, and organize others with regards to maximizing service delivery and community engagement

• Communicate with leadership about opportunities and challenges with respective programs, services, and employees at site

• Oversee, coach, mentor subordinates, monitor and manage the work of others and complete annual appraisals

• Oversee daily office operations

• Ensure smooth and efficient delivery and provision of services that meet the expectations and needs of various stakeholders including the organization, funders, residents of the neighborhood and program clients

• Support the development and implementation of program services

• May supervise client scheduling, registration, financial counseling, client records, billing and collection, data entry and cash processing

• Contribute towards the achievement of organization-s strategic and operational objectives

• Monitor and make recommendations to help improve operation, processes and best practices that result in improved operation of programs and services at site

• Motivate and support community members and groups through publicity, outreach, public speaking, event planning and the cultivation of various types of external support and collaboration

• Conduct outreach to expand client base, build relationships with community organizations, including faith-based organizations, community centers, local (city and county officials and entities), schools and service organizations

• Create, manage, and operate within a specified budget in conjunction with the Fiscal Department

• Train staff on new curricula required by the funders for requirements in the work plan or annual plans

• Follow the funding sources requirements and/or CARF standards applicable to the services provided

• Maintain current knowledge of trends in the field through self-directed professional reading, developing, and maintaining key contacts

• Maintain positive community and public relations image of the department and organization

• Support the department leadership to identify, develop, cultivate, and maintain relationships with funding sources, individual donors, and community partners

• Collaborate with other functions within the organization to track, monitor and report data to assess the site-s impact

• May serve on various committees, task forces, and working groups in the community as needed and directed

• May assist with writing of grants including gathering data and researching information

• Operate standard office equipment and use required software applications

• Perform other duties and responsibilities as assigned

  Knowledge, Skills, and Abilities:

  Knowledge of:

• Work processes and tools within own area

• Methods used to evaluate and monitor appropriate staffing levels

• Appropriate management techniques including hiring practices, managing, and evaluating employee performance, developing work plans, and addressing performance deficiencies

• Quality assurance, customer service and employee performance metrics

• Developing and maintaining operations within a defined budget

• Student Empowerment practices or Workforce Development operations or Medical, Public and Behavioral Health clinical operations

• Administration and management skills

  Skill in:

• Public speaking

• Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office

  Ability to:

• Partner with other functional areas to accomplish objectives

• Facilitate meetings, ensuring that all viewpoints, ideas, and problems are addressed

• Attend to detail, while maintaining a big picture orientation

• Read, interpret, analyze, and apply information from routine reports, customer, and employee feedback

• Interpret and apply policies and identify and recommend changes as appropriate

• Work under pressure on multiple projects concurrently and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities

• Communicate effectively, both orally and in writing

• Reach out to local communities and partner with other organizations and local government to deliver services to a broader audience and make an impact on lives of those in need

• Work independently as well as collaboratively within a team environment

• Handle stressful situations and provide a high level of customer service in a calm and professional manner

• Establish and maintain effective working relationships at all levels of the organization

• Interpret, speak, and write in Chaldean is preferred

  Educational/Previous Experience Requirements:

• Minimum Degree Required:

• Bachelor-s degree

• Master-s degree preferred

• Required Disciplines:

• Social Work, Business Administration, Health Administration, Public Health, Public Policy, or related field

  and

• At least 3-5 years of experience working in workforce development or a mental health, health management, business, public health, or public policy setting or any equivalent combination of experience, education and/or training approved by Human Resources

  Licenses/Certifications:

• Licenses/Certifications Required at Date of Hire:

• Licensed Master Social Work (LMSW) (preferred)

  Working Conditions:

  Hours: Normal business hours, some additional hours may be required

  Travel Required: None generally required

  Working Environment: Climate controlled office

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