Job Information
Hanon Systems IT Specialist in Statesboro, Georgia
+-----------------------------------------------------------------------+ | Job Description | | | | - This position is for a technician responsible for in on-site | | service and operations of IT systems and solutions. This includes | | systems supporting Office automation, Commercial Applications, | | Enterprise Resource Planning, Line of Business and Product | | Development. The operations aspects of this position entail | | delivery of services and stable operations on the site and | | excellent service to business users. | | | | Primary Responsibilities | | | | - Provide break fix and troubleshooting service for the site | | - Provide on-site IT Operations support for all IT Infrastructure | | and Operating systems including PCs, locally administered | | servers, workstations, network routers, network nodes, printers | | - Execute incident, problem and change management processes using | | the designated tracking tool | | - Face off to Hanon Systems business customers within the site | | ensuring excellent customer service | | - Local responsibility for Asset management and consumption | | tracking, keeping CMDB in line with actual | | - Manage local applications including break fix, housekeeping and | | system administration as appropriate | | - Work with internal resources and outsourcing partners to deliver | | day-to-day IT Operations, ensuring systems/solutions are meeting | | / exceeding availability and performance service levels, | | decreasing business impacting incidents and ensuring customer | | satisfaction is achieved locally within the site | | - Take ownership of all incidents and initiatives affecting sites | | IT environment regardless of which group is driving | | - Do what it takes to get business working including hands on | | intervention as required | | - Fix root causes of incidents to assure no repeat incidents and | | lowering both lost units and lost work hours for those incidents | | that do occur | | - Participate in on call duty as required in the local site | | - Support local projectimplementations when they occur | | - Execute local change management | | - Ensure conformance and adherence to working procedures and audit | | standards | | - Support and participate in EHS objectives | | | | Years of Experience | | | | - 5+ years of experience in Information Technology with specific | | knowledge inIT daily operations and systems management | | | | Desired Competencies, Experience, and Qualifications | | | | - Knowledge of ITIL-process desirable | | - Distinctive IT-related knowledge and understanding as well as | | analytical way of hinking | | - Enjoys dealing with customers, first experiences with IT-helpdesk | | - Highly team-oriented and confident appearance | | - Very good written and spoken English | | - Able to cope with pressure, good manners and a solution as well | | as customer oriented work style | | | | Education | | | | - Degree preferred | | | | Special Requirements (i.e.: Overtime, Travel, etc.) | | | | - Overtime as needed | +-----------------------------------------------------------------------+ | Hanon Systems is an equal opportunity employer committed toa | | culturally diverse workforce. | +-----------------------------------------------------------------------+