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Sherwin-Williams Digital Product Manager in States, United States

Title: Digital Product Manager

Location: United States-Ohio-CLEVELAND

Job Number: 20000LI6

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!

Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

Position Summary

At Sherwin-Williams, we are embracing digital and in this new role, we are seeking candidate who can help lead us down a path as we start to transform the way our customers experience Sherwin-Williams.

The Digital Product Manager at Sherwin-Williams is responsible for the owning the vision, roadmap, definition and design of features interconnected digital customer and associate experiences across mobile, web, in-store and other emerging

technologies. This cross-functional position achieves results through facilitation and collaboration with key stakeholders from across the business and information technology. The Digital Product Manager will be responsible for the successful launch of the

digital product(s) they are responsible for, from ideation through implementation, as well as ongoing optimization.

Core Responsibilities

  • Establish and refine a product vision focused on creating differentiated experiences that address the requested and unarticulated needs of customers across varied segments and locales. Champion this vision throughout the organization.

  • Collaborate closely with peers from marketing, user experience, design, technology, customers and the field personnel to align initiatives and deliver complete journeys across devices & channels.

  • Manage and prioritize an evolving product roadmap that informs a backlog of technical initiatives both large and small.

  • Ensure the values of our customers are effectively woven throughout the product. These include varied market segments such as national accounts, commercial contractors, architects, designers, residential painting contractors and homeowners.

  • Stay up-to-date with the rapidly evolving digital landscape to inform forward-looking roadmap.

  • Be fully-versed in how experiences are being delivered to the customer and how those experiences are performing against established goals.

  • Communicate and present well, with experience preparing and giving presentations to various stakeholders about strategic customer experience direction.

  • Work in a fast-paced environment and will be required to work not only at the strategic level, but also tactically day-to-day by diving deeply into business, product, and technical domains.

  • Have experience with structured, hypothesis-driven product improvements, metrics analysis, consumer insights and design experimentation.

  • Connect the experience together with various measurements including sales, engagement and brand loyalty.

  • Ability to travel 10-15% of the time and relocation assistance is available.

Position Requirements

EDUCATION

Required:

  • Bachelor’s Degree

KNOWLEDGE & EXPERIENCE

Required:

  • 5

years of experience in product management, product marketing, IT project management or Business Analysis

  • Demonstrated experience in translating research and feedback into roadmaps that drive conversion and sales results.

  • Proven experience in ideation, design, and delivery of complex customer and employee-facing products.

Preferred:

  • Experience with the full digital product lifecycle as well as agile development principles and processes

  • Exposure to B2B and B2B ecommerce, building products industry, working with or within large Fortune 500 companies

TECHNICAL/SKILL REQUIREMENTS:

Required:

  • Exceptional verbal and written communication and project leadership skills, especially manager-level communication and

the ability to tell a compelling story.

  • Ability to synthesize multiple sources of input (data, business stakeholders, client research, design) and arrive at high

quality decisions.

Preferred:

  • Knowledge of IBM WebSphere Commerce, Adobe Experience Manager

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

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