Job Information
CATABUS Customer Service Representative in State College, Pennsylvania
Hiring for: Customer Service Representative
Centre Area Transportation Authority (CATA) is looking to fill a customer service position that will serve the needs of CATA’s customers at our lively, downtown service center. Primary tasks include face-to-face and telephone interactions with customers, selling passes and tokens, providing route information and answering general inquiries. The preferred candidate will be personable, energetic, and outgoing with the ability to manage the daily workflow.
Some pertinent responsibilities of the position are listed below.
1. Answers the telephones and forwards calls to appropriate personnel as needed
2. Makes reservations for CATAGO! and CATARIDE
3. Responds to customer’s needs, including service schedules, location of buses, and the cost for rides
4. Maintains new and deceased customer data in the Reduced Fare and CATARIDE programs
5. Registers customers for the Reduced Fare Program, Free Senior Transit Pass, and CATARIDE programs
6. Sells tokens and bus passes
7. Prints information collected and closes out the cash register daily
Benefits
For this position, CATA offers paid time off (vacation, sick, holiday, etc.), health insurance (medical, dental, and vision), 401(a) and 457, Health Savings Account, Flexible Spending Account, life insurance, short-term disability, employee assistance program (EAP), free gym membership, and free transit pass. CATA employees may qualify to participate in the Public Service Loan Forgiveness (PSLF) Program.
Hourly rate (dependent upon experience and qualifications): $15.16 - $17.17
Selected candidate will be subject to MVR check, drug and alcohol testing and criminal background check. Interested candidates can apply by going to https://catabus.com/careers/
CATA is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business needs.
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