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Computing Support Analyst 1

Stanford, California, United States

Information Technology Services

Post Date Sep 04, 2024

Requisition # 104487

The Department of Comparative Medicine at Stanford University is seeking aComputing Support Analyst 1 to beunder direct supervision, provide technical support to end-users for computer hardware, software, and network related problems. Comparative Medicine is a distinct discipline of medicine that uses animal models of human and animal diseases in translational and biomedical research. Our mission is to advance human and animal health through outstanding research, veterinary care, and training. The duties of this role includeinstalling, configuring, and troubleshooting a variety of desktops, workstations, mobile devices, and other equipment. The Computer Support Analyst 1 will escalate matters for resolution as appropriate. Reporting to the IT Manager, this position will work alongside a team to support the departments technological needs.

Duties include:

· Provide first line of response to requests for various hardware, software, peripheral, and networking technical assistance. Provide remote problem resolution when possible

· Resolve basic end-user problems, escalate as appropriate.

· Install, upgrade, configure, and troubleshoot computing and communication devices and peripherals.

· Perform, schedule, and monitor system alerts, work queues, backups, and recovery activities.

· Update daily status reports and shift handover reports if applicable.

· Apply security best practices.

· Gather and record asset inventory and software license information.

· Ensure users are assigned appropriate resources.

* - Other duties may also be assigned

DESIRED QUALIFICATIONS:

Bachelor’s degree plus one year of relevant experience OR Associate degree plus two years of relevant experience OR

Four years of relevant experience and training.

EDUCATION & EXPERIENCE (REQUIRED):

Experience with various operating systems and computing devices. Experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting.

KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED):

· Strong communication and interpersonal skills.

· Ability to provide excellent client service.

· Ability to apply diagnostic techniques for problem troubleshooting.

· Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.

CERTIFICATIONS & LICENSES:

None

PHYSICAL REQUIREMENTS*:

· Constantly perform desk-based computer tasks.

· Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment.

· Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.

· Rarely kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, sort/file paperwork or parts, grasp forcefully.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

WORKING CONDITIONS:

· May require extended hours and weekends, on-call rotation.

Additional WORKING CONDITIONS:

· Work occurs in secured facilities, in an environment where animals are used for teaching and research.

· May require working with or being in areas where hazardous materials, animal allergens and/or infectious diseases are present.

· Specific hazards include, but are not limited to zoonosis, chemicals, pesticides, and solvent.

• May be required to hold a California Non-commercial Class C Driver’sLicense to travel to offsite locations.

• The successful candidate will be required to complete an initial and annual Occupational Health Surveillance questionnaire and may be required to undergo a physical examination and/or immunizations.

The expected pay range for this position is $42.23 to $48.70. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a

comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources at stanfordelr@stanford.edu. For all other inquiries, please submit a contact form.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

To receive first consideration, please submit your application by September 30, 2024.

Additional Information

• Schedule: Full-time

• Job Code: 4730

• Employee Status: Regular

• Grade: G

• Requisition ID: 104487

• Work Arrangement : On Site