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The Minnesota Department of Employment and Economic Development (DEED) is the State of Minnesota's principal economic development agency. DEED's mission is simple: to empower the growth of the Minnesota economy, for everyone. We are driven to find talented and innovative public servants, motivated by the opportunity to serve businesses, people, and the greater good. At DEED you will join a diverse team, inspired by challenging work and united by shared values that guide our work every day. At DEED we live our values by; focusing on the customer, communicating early and often, seeking solutions, creating inclusion, encouraging new ideas, and being gracious. DEED is a Beyond the Yellow Ribbon agency and committed to proactively supporting service-members, veterans, and military families. DEED offers great employment opportunities with a meaningful mission to truly make a difference in the lives of those under our care and for those in communities throughout Minnesota. Working Title: Senior Manager of Claims Administration Job Class: State Program Administrator, Manager Senior Agency: Department of Employment and Economic Development Job ID: 76603 Location: St. Paul Telework Eligible: Yes, May be eligible to telework up to four (4) days per week Full/Part Time: Full-Time Regular/Temporary: Unlimited Who May Apply: This vacancy is open to all qualified job seekers Date Posted: 05/10/2024 Closing Date: 05/31/2024 Hiring Agency/Seniority Unit: Employ & Econ Development Dept / Employ & Econ Dev -Managerial Division/Unit: Paid Family & Medical Leave / PFML-Management Work Shift/Work Hours: Day Shift- 8:00am to 4:30pm Days of Work: Monday - Friday Travel Required: No Salary Range: $41.51 - $59.72 / hourly; $86,672 - $124,695 / annually Classified Status: Classified Bargaining Unit/Union: 220 - Manager/Unrepresented FLSA Status: Exempt - Executive Designated in Connect 700 Program for Applicants with Disabilities : Yes The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. Job Summary Position Purpose: The Senior Manager of Claims Administration plays a critical role in our organization by providing strategic leadership and oversight to adjudicate all submitted Paid Leave claim applications (140,000 claims expected annually). As the incumbent, you will be responsible for managing the day-to-day activities of the claims process, ensuring high-quality adjudication and optimizing team performance. Additionally, you'll lead employer support and exemptions, including executing grant payments. Reporting to the Chief Operating Officer, you're key to the overall success of our division. About the Paid Leave Division: Paid Leave is a new program launching in 2026. The program will provide partial wage replacement to Minnesota workers who are out of work due to a qualifying condition, such as a severe health condition that prevents them from working, or when they need time to care for a family member or a new child. We are building a program that will be easy for every Minnesotan to use. We are engaging the people who depend on us-workers, employers, caregivers, and insurers-to learn from them and build the program around their needs. We are using modern service delivery and product practices to deliver the program. The Paid Leave team has high standards and an unrelenting commitment to serving Minnesotans. It is a start-up environment without legacy systems or preconceived ways of working, so we have a unique opportunity to create human-centric processes and systems to deliver this new benefit to Minnesotans. Key Responsibilities: Process creation and organization development: We are a start-up with n state government; you will play a key role in developing the organization, processes, and systems required to deliver the Paid Leave benefit to Minnesotans. Claims Process Oversight: Oversee the end-to-end claims process, from submission to decision, ensuring efficiency and accuracy. Team Management: Allocate workloads, manage queues, and provide leadership to a team of 40-60 employees, including supervisors, adjudicators, employer support, and grants administration. Visibility and Continuous Improvement: Direct the development of operational dashboards to monitor performance and identify trends. Leverage claims data as a strategic asset, driving insights and improvements. Employer Support: Provide support to employers via various channels to answer questions, address concerns, and assist in employer administration. Grants Administration: Develop the process for tracking and paying grants awarded from the Paid Leave program. If you're a leader passionate about process development, creating high-performing teams, continuous improvement, and making a difference in Minnesotan's lives, we want to hear from you! Qualifications Minimum Qualifications To receive credit for your education and experience, your resume should clearly describe how you meet each minimum and/or preferred qualification listed, including dates of employment. Four (4) years* of experience in a leadership position that supports claim administration or overseeing core transactional business processes, with at least two (2) of the required years in managing teams to meet the organization's productivity, quality, and goal accomplishment expectations. *Bachelor's degree in Public Policy, Business, Insurance, or other closely related field as determined by the agency may substitute one (1) year of experience; master's degree substitutes for eighteen (18) months of experience. Applicants that meet the above minimum qualification will be further evaluated on the following: Experience designing new processes or improving existing processes Experience establishing and maintaining effective communication and working relationships between diverse internal and external stakeholders Ability to identify and solve root causes to eliminate reoccurring issues Experience in coaching, mentoring, and developing staff while building relationships Preferred Qualifications Knowledge of claims management processes at scale Demonstrated ability to measure and meet operational service level agreements Experience partnering with Product Managers to translate your vision into functional and technical requirements Ability to develop a measurement plan with clear metrics and dashboards to accurately depict the health of your business processes and direct your attention to top priorities Ability to work in a start-up environment where roles will evolve over time based on the needs of the organization Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures Additional Requirements This position requires successful completion of the following: Resumes of all applicants to this posting will be evaluated against the Minimum Qualifications stated above. If your skills match the required skills for this position, the department may contact you. Employee reference checks will be conducted on all finalists. This may include a review of documentation related to job performance and education. It includes contact with the applicant's current and/or former employers. A Criminal Background Check will be conducted on all finalists for this position. A criminal conviction will not automatically remove you from consideration for employment. When the position requires travel and the applicant drives a state owned or leased vehicle, a driver's license record check will be conducted. Must be legally authorized to work in country of employment without sponsorship for employm