Campus Pride Jobs

Working Title: Customer Service and Support Representative

Job Class: Customer Service Specialist, Senior

Agency: Human Services Dept

• Job ID : 82694

• Location : St. Paul

• Telework Eligible : No

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 12/18/2024

• Closing Date : 12/24/2024

• Hiring Agency/Seniority Unit : Human Services Dept / DHS Central Office AFSCME

• Division/Unit : Health Care Administration / Health Care Eligibility and Operations

• Work Shift/Work Hours : Day Shift / 8:00am - 4:30pm

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $21.90 - $29.65 / hourly; $45,727 - $61,909 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 206 - Clerical/AFSCME

• Work Area : G - Health Care Administration

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This is an in-office position working out of St. Paul

This position exists to provide direct customer services and support to a wide range of Minnesota Health Care Programs (MHCP) consumers, clients from other department areas, as well as internal and external division stakeholders in order to:

· Provide direct assistance through in-person, email, or phone contacts to MHCP consumers; other department clients; and the public.

· Complete financial transactions for MinnesotaCare; other MHCP programs such as DACA, MA-EPD, Alternative Care, MSHO, SNBC and other department areas such as Child Support and BRU.

· Provide MHCP eligibility program support for internal and external stakeholders.

Minimum Qualifications

· Two years of customer service experience.

· Ability to administer policies, procedures, and systems used to make eligibility determinations.

· Strong computer skills with the ability to navigate multiple software applications, databases, as well as possessing data entry skills.

· Ability to use math skills to calculate income using multiple sources of documentation.

· Strong customer service skills and effective oral and written communication.

· Ability to read, speak and write English well enough to understand, apply and explain complex eligibility policies.

Preferred Qualifications

• One year of financial transaction experience handling payments and receipts.

• Experience in Health Care with an emphasis on Minnesota Health Care Programs.

• Experience working within METS.

• Experience using state mainframe systems such as MAXIS and MMIS.

• Knowledge of Affordable Care Act.

• Ability to multi-task and work independently with a strong work ethic and demonstrated record of regular attendance.

• Quickly adapt to changing policies and procedures.

• Ability to work within a high volume, deadline-orientated, and accuracy-focused program where performance and production standards must be met.

• Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.