Campus Pride Jobs

The Technical Support Specialist supports desktop hardware/software processes and critical business strategies by working with the installation, maintenance and repair of desktop equipment. The Specialist is responsible for the resolution of technical issues for firm personnel of all levels to ensure we are able to exceed our clients expectations.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Provides support to the Help Desk with troubleshooting, diagnosis, and repairs of PCs and installs applications 2. Responsible for supporting firm personnel with troubleshooting technical problems both remotely and in person; provides first class service and support to our growing firm 3. Assists with the removal and prevention of viruses on firm equipment; provides support when upgrading components of aging computer systems 4. Responsible for imaging computers for new employees and the installation of new computers and printers 5. Assists with the relocation of computers and printers as needed 6. Responsible for minor repairs, cleaning, and maintenance of office printers 7. Assists with software installation and upgrades on firm equipment 8. Provides assistance to customers after normal business hours as assigned through periodic on-call rotation schedule 9. Supports the video conferencing team through assisting with setups, meetings, troubleshooting and minor repairs and maintenance 10. Prepares and packages equipment for shipping to AT Offices and personnel homes Competencies: Decision Making - Is aware of issues and asks questions when issues arise; completes day-to-day tasks with team Communication - Effectively communicates through written and verbal forms; shares information when asked and understands the appropriate level of confidentiality Leadership - Gives positive feedback to others; is developing skills to mentor others; asks questions; is assigned work; focuses on day-to-day tasks Continuous Learning - Attends required training; accepts planned change willingly Teamwork - Works as a member of the team, and understands the goals of the team; understands that team members' needs, ideas and solutions vary Alignment to Values - Is aware of the Firm's values and consistently demonstrates them; is aware of the meaning/strategic goal of the Firm's DandI values; has a deep understanding of one's own core functions Required Education: High school diploma or equivalent Preferred Education: N/A Required Licenses and/or Certifications: N/A Preferred Certifications: CompTIA A+/Net+/Security+ Required Experience: Strong proficiency in Microsoft Office applications: Word, Excel, Outlook, and PowerPoint; general understanding of computers and software; minimum of 2 years of technical experience and 1 year of relevant audio-visual experience, preferably in a professional services environment Preferred Experience: Previous law firm experience; experience with SCCM and Imaging processes; Familiarity with Zoom Room, WebEx Hub, Teams, and Cisco Conferencing Supervisory Responsibilities: N/A Physical Activity: The employee will be required to sit for prolonged periods and work on a computer; the employee must also have the ability to lift and carry 25-35 pounds Travel Required: 25% + Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. EEO Statement: Armstrong Teasdale is an equal opportunity employer and will make all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, pregnancy, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status or other protected status, in accordance with federal, state and local laws. At Armstrong Teasdale, we define diversity and inclusion broadly and focus on he ping professionals of all races, religions, national origins, gender identities, ethnicities, sexual orientations and physical abilities feel a sense of belonging. Diversity and inclusion are core values of the firm, and we recognize the richness they bring to our workplace.