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Penn National Gaming IT Support Analyst in St. Louis, Missouri

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

  • Provides technical support for end user computers, applications, printers, phones, time clocks, key control devices, network and application connectivity, and cell phones/radio devices.

  • Resolves and tracks end user software/hardware computer problems and work with end users to identify technology needs that will help streamline their business processes

  • Troubleshoots hardware and software. This includes, but not limited to, network equipment, computers, printers, phones, time clocks, and key control devices.

  • Maintains phone system, including but not limited to moves, adds, and changes, along with occasional wire installation and system troubleshooting

  • Maintains inventory control for all hardware/software; maintains equipment organization to help expedite service.

  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.

  • Assists with the remote access process when vendors need to provide support for upgrades and troubleshooting issues.

  • Troubleshoots network connectivity for property systems and maintain network wire management.

  • Completes profile request administration for network and property systems; Add/change/modify end user access according to department and regulatory policy.

  • Consults with vendors to improve customer service and reduce problems in the environment.

  • Meets department uniform, appearance, and grooming requirements.

  • Keeps work area clean and free of safety hazards, debris, and litter.

  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

  • Perform all job duties in a safe and responsible manner.

  • Bachelor's degree (B.A. /B.S.) in computer technology or related field from four-year college or university; one to two years related experience or training; or equivalent combination of education and experience.

  • Must be highly proficient in all Microsoft applications.

  • Must have working knowledge of current Windows operating systems.

  • Must have comprehensive knowledge of networking fundamentals and Microsoft active directory administration.

  • Must have experience supporting current Microsoft Office suites, troubleshooting computer hardware, software, and operating systems, and performing computer imaging and restoration.

  • Cisco IP phones, Micros POS, AS/400, and Bally ACSC support experience is preferred.

  • Must possess excellent oral and written communication skills.

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

Starting from $45,000 annually, based on experience.

Job/Display ID: 2023-105258

External Company URL:

Street: 777 Casino Center Drive