Job Information
Nestle Field Service Technician in St. Laurent, Canada
The creation of exceptional out of home food experiences is the business of Nestlé Professional. We are a food and beverage company dedicated to partnering in and furthering the business of everyone involved in the foodservice and hospitality industry. Our passion is food and beverages and our aim is to develop close relationships with all our partners and use our global experience and know-how to share new, profitable, business ideas, trends and insights to ultimately help you achieve ongoing consumer satisfaction through our brands, products and solutions. Whatever your business challenges, ideas or opportunities, we will work by your side to help you realise the success you dreamed of and to always provide a memorable culinary experience for your guests. We are not just in the business of food and beverages but dedicated to delivering exceptional satisfaction on every plate and cup, dedicated to making more possible, with you. Learn more by visiting www.global.nestleprofessional.com.
Position Snapshot
Business area: Nestle Professional
Location: Montreal (All South Shore up to Drummondville and Sherbrooke region)
A little bit about us
Nestlé Professional is the global foodservice leader in developing and manufacturing innovative food and beverage solutions, and beverage equipment systems that enable foodservice operators across all channels to delight their customers and grow their businesses. We are the trusted Partner of Choice in the Out of Home Channel, providing category and channel expertise to our foodservice accounts. As a company, we support your personal growth with a people-focused culture and a flexible and diverse working environment.
What to Expect:
We are looking for a Field Service Technician for Nestlé Professional based in South Shore of Montreal to cover Brossard to Drummondville region. The incumbent will perform on-site dispenser installation, service, preventative maintenance, site surveys, repair and service on a variety of beverage dispensing equipment at customer locations and facilities.
A day in the life:
Receive dispatched service call via dispatcher.
Perform preventative maintenance as required.
Diagnose and repair reported service issues and all other problems encountered, perform a quality drink check (ratio/brix), temperature and taste).
Provide training to customers on the daily maintenance of the dispensing equipment.
Follow up with account until the service call is completed.
Report all service activities accurately on invoice/service orders at the completion of every call.
Complete and submit all other pertinent information required by supervisor/manager in a timely manner.
Maintain accurate parts and equipment inventories, keeping vehicle clean and organized.
Travel throughout region to assist other technicians as needed.
Interact with sales team, call center, help desk and other technicians.
Comply with Safety, Health and Environmental policies and procedures including proper lifting techniques, PPE. Lock Out and Tag Out.
Role Requirements
Bilingualism in English and French language skills are a requirement
Secondary education diploma or equivalent combination of education and experience.
Minimum 2 years of previous field service experience.
Working knowledge in electrical, mechanical reading schematics, measuring load and customer service.
Must be able to regularly lift and install equipment of up to 55lbs.
Ability to effectively communicate and willingness and commitment to first time fix and customer service excellence.
Excellent organizational and planning skills. Demonstrated ability to learn.
Valid driver’s licence and clean driver’s abstract.
Must be available and willing to participate in the afterhours on call rotation
Preferred Skills
As the successful candidate, you will need to be passionate, tenacious, results focused and really enjoy working in a highly energetic and exciting environment. You will already have field technician experience. Pro-activity, tenacity and enthusiasm are essential, as is your ability to understand and work within our competitive market.
Benefits
Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
Company matched pension plan
Three weeks of Vacation and six personal days (Personal Paid Holidays)
Excellent training and development programs as well as opportunities to grow within the company
Access to Educational Assistance & Tuition Reimbursement
Bonus eligibility
Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
Additional discounts on a variety of products and services offered by our preferred vendors and partnerships
What you need to know
We will be considering applicants as they apply, so please don’t delay in submitting your application.
Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.
If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.
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Nestlé is 308,000 employee strong and are driven by the purpose of enhancing the quality of life and contributing to a healthier future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic international working environment with constant opportunities for development. Want to learn more? Visit us at www.nestle.com.