Job Information
BayCare Health System Guest Services Supervisor in St Josephs, United States
At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.
The Guest Services Supervisor is responsible for the day-to-day functions of the Guest Services team across multiple campuses and in coordination with multiple departments. Responsibilities include:
Supervises team members by overseeing the daily assignments and duties
Monitors team member performance, attendance, behavior, customer service and technical skills
Ensures staffing needs are met
Resolves customer service concerns/complaints
Makes regular rounds to all services and monitors workflow efficiency
Investigates and resolves patient concerns/complaints
Monitors team communication, team goals, and s patient access-related metrics
Coaches and counsels team members as needed
Performs other duties as assigned
This position covers multiple campuses, including St. Joseph's Main, Women's and Children's, St. Joseph's North and St. Joseph South. Additional locations may be added as needed.
BayCare offers a competitive total reward package including:
Benefits (Health, Dental, Vision)
Paid time off
Tuition reimbursement
401k match and additional yearly contribution
Yearly performance appraisals and team award bonus
Community discounts and more
AND the chance to be part of an amazing team and a great place to work!
Minimum Qualifications:
Required Experience
3 years - Lead Role in a related field
4 years - Related experience in lieu of Associates
Education:
Associate's
High School Diploma with 4 years of related experience
Facility:
St. Joseph's Hospital
Location: Tampa, FL
Status: Full Time
Shift Hours: Varies
Weekend Work: Occasional
On Call: Yes
Equal Opportunity Employer Veterans/Disabled
Position Guest Services Supervisor
Location Tampa:St Josephs | Leadership | Full Time
Req ID null