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Customer Services Specialist/ Multimedia Technician

Duties:

Supports and serves as point of contact for County multimedia assigned applications.
Troubleshoots and diagnoses problems related to County multimedia assigned applications and equipment throughout the County.
Assists network personnel in the support of the County multimedia assigned applications.
Reviews multimedia recordings for use in courtroom presentations, disclosure, copying and storage.
Installs PC software and new systems.
Makes changes to PC configurations based on County standards.
Installs and repairs PCs, network attached devices and any Information Systems supported devices.
Troubleshoots and diagnosis PCs, network attached devices and any Information Systems supported devices.
Responds to trouble tickets initiated through Help Desk database.
Performs preventative maintenance.
Orders replacement parts.
Makes recommendations for purchasing parts and hardware.
Uses County Help Desk software to track call history.
Provides guidance to new customers in use upon installation of PCs, network attached devices and any Information System supported devices.
Maintains general cleanliness and order in work areas.
Makes recommendations to Customer Services Manager concerning planning, installation and maintenance of equipment.
This description is intended to illustrate the type and level of work being performed by persons assigned to this job. It may not be a comprehensive list of all duties and responsibilities required by a person so classified.

Education and Experience:

Bachelor's Degree in Electronics or computer-related field and a minimum 1 year of full-time experience in a business environment in IP multimedia systems support and installation; OR
Associate's Degree in Electronics or computer-related field and a minimum 3 years of full-time experience in a business environment in IP multimedia systems support and installation or commensurate industry certification; OR
High school diploma or GED certificate and a minimum of five years of full-time experience in customer support environment using computerized software or commensurate industry certification.

Special Requirements:

Valid driver's license and access to a reliable vehicle.
The physical ability to lift 50 lbs. at least three feet off the ground is necessary to perform job duties.
The position is based in Saint Joseph but travel to other County locations is required.
May be subject to call-in during off duty hours.

Required Knowledge and Skills:

Advanced knowledge of PC hardware, software and various file formats and multi-platform data integration.
Knowledgeable in standard office software applications such as email, word processing, spreadsheets, etc.
Data entry, keyboarding, typing and telephone skills.
Ability to effectively present information to department directors/managers, department heads, elected officials, and/or Board of Commissioners.
Strong interpersonal and communications skills, verbal and written, at all levels within the organization.
Diplomatic and effective in dealing with customers.

Desired:

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