Job Information
SkyWest Airlines Passenger Service Coordinator OCC in St. George, Utah
Primary Job Duties
The Passenger Service Coordinator serves as the central point in the Operational Control Center (OCC). Their primary role is to provide timely and pertinent passenger service and passenger information to the System Coordinators and Dispatchers regarding critical information.
Primary Job Duties:
Serve as a liaison between Passenger Service and Safety/Security departments
Serve as the primary liaison for all international customs paperwork and procedures
Assist System Coordinators and Dispatchers with information regarding passengers, connections, protection, and irregularities
Serve as a liaison between Passenger Service and Dispatch to assist in customer satisfaction, reliability, and rapport between departments
Assist in training the Passenger Service department in the OCC, with various AO techniques
Provide reporting in relation to decision making and operational opportunities
Attend Passenger Service training to maintain currency
Provide OCC customer service advocacy insight, regarding cancellations, delays, and reflow
Full-Time
Remote options available
Minimum Requirements
Prior airline customer service experience required
Preferred knowledge of American/Delta/United reservations systems
Preferred knowledge of Sabre Movement Control
GSC and CRO qualified
Excellent multi-tasking skills
Excellent written and verbal communication skills
Exceptional Customer Service Skills
Standard office skills (filing, phones, copier, etc.)
Able to fluently read, write, speak and understand English
Friendly and outgoing personality
Self-motivated, team player
Physical and Other Requirements
Be at least 18 years of age
Ability to work in stressful situations
Ability to sit for extended periods of time
Ability to travel, when required
Ability to periodically stand, walk and climb stairs
Complete the on-line application (qualified applicants will be contacted)
This job posting may have an additional video interview (Green Job) requirement. Please monitor your email and junk folder for additional instructions.
SkyWest is committed to maintaining a working environment of satisfying employment and mutual respect for all of our employees, regardless of race, color, national ancestory, sex, sexual orientation, gender identity, marital status, national origin, religion, medical condition, disability, pregnancy, age or military status. We have specific training plans and programs in place to maintain such an environment.