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Anderson Trucking Service, Inc. Help Desk Technician in St. Cloud, Minnesota

Help Desk Technician

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Location: St. Cloud, Minnesota

Department: Information Systems

Posted: 08/05/2022

Location Name: ATS Corporate - St. Cloud, MN

Wage Max: 29.50 Hourly

Wage Min: 21.75 Hourly

Position Type: Backfill

Shift: Standard

Summary

The Help Desk Technician is responsible for the effective and professional direct interaction and support of client IT needs including hardware, applications, and all related client computing technology. Support includes specification, configuration, installation, testing, and troubleshooting computer systems and peripherals within established standards.

Education and Experience

  • High School Diploma or equivalent required, bachelor degree preferred.

  • 1-3 years working in Microsoft Windows and Exchange, in a networked TCP/IP environment.

  • Minimum 1 year experience with customer support, including assisting executive level users.

  • Demonstrated experience with a strong, positive attitude in a Team environment required.

  • Good organizational, documentation and analytical skills with the ability to implement solutions in a professional, responsive manner.

  • Proficiency with Microsoft Office (Word, Excel, and Outlook) required.

  • Excellent communication skills (written, listening and verbal).

  • Willing and able to travel infrequently, including overnight travel.

Essential Duties and Responsibilities

  • Perform general maintenance tasks, troubleshoot, and repair computer systems and peripheral equipment for the purpose of keeping equipment functioning properly.

  • Update basic computer hardware and software installations for the purpose of keeping technology running efficiently.

  • Provide both proactive and reactive support for overall IT questions, specific technical questions and support desk issue management (tickets) for the purpose of providing excellent customer service.

  • Escalate problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue for the purpose of providing excellent customer satisfaction.

  • Analyze and resolve technical problems for established networks for the purpose of keeping maximum up time.

  • Work as a team member with other technical staff members, to ensure timely response and problem resolution to end users for the purpose of providing excellent customer service.

  • Provide proactive communication and notification to staff of pending or upcoming problems, outages, or other service issues in order to provide courteous and timely service to staff.

  • Keep all work areas tidy and well organized, maintain a safe work environment at all times.

  • Present a neat, clean, and professional appearance and demeanor with all end user interactions.

  • Maintain a high level of confidentiality regarding company and personnel information to maintain a professional work environment.

EEO and Affirmative Action Statement

It is the policy of theATSto provide for and promote equal employment opportunity in employment compensation and other terms and conditions of employment without discrimination based on age, race, creed, color, national origin, gender, sexual orientation, disability, marital status, Vietnam Era Veteran status, genetic predisposition, or carrier status.

TheATSdesignated person for issues concerning Affirmative Action/Equal Employment Opportunity is Employee Relations Manager at 320-255-7400.

ATSis committed to assuring equal employment opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of theATSto provide reasonable accommodation to a qualified individual with a disability to enable such individual to perform the essential functions of the position for which he/she is applying or in which he/she is employed.

The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.

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