Job Information
Great Southern Bank Treasury Operations Specialist I in Springfield, Missouri
Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. By embracing diversity, we celebrate and value differences in age, outlook, cultural background, lifestyle and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Ranked top ten in Forbes Best Bank four years in a row. Come join our team of customer service experts today!
General Description
The Treasury Operations Risk Specialist I is responsible for ongoing due diligence for customers using Online Banking and Treasury Services. Maintains a foundational knowledge of consumer online and treasury products and services as well as related policies, risk management programs, rules and regulations, in order to perform due diligence and assist internal and external customer. Assists with daily operational tasks and reviews, works with vendors on errors or enhancements, and may perform basic administrative functions for systems used by the assigned departments.
Essential Duties and Responsibilities
Gathers and evaluates data and performs routine calculations to assist in the preparation of a wide variety of spreadsheet tasks including administrative reports, summaries, tables, statements, risk assessments, customer audits, etc. Prepares forms, reports, and a wide variety of word processing tasks, including external and internal correspondence. Works regularly with Officers and Executives of the bank on risk assessments approvals and customer exception items. This duty is performed about 45% of the time.
Maintains a foundational knowledge of all applicable policies, procedures, and product lines for the assigned department, as well as all systems used. Attends relevant training to increase industry knowledge. This duty is performed about 20% of the time.
Escalates more complex customer and internal inquires and/or issues as well as system errors/product failures, including any issues requiring a case to be logged with a third party vendor, to appropriate senior or management staff. This duty is performed about 10% of the time.
Maintains proficiency in all departmental duties. Assists team with daily operational tasks according to established procedures and policies in an efficient, timely, and professional manner. This duty is performed about 10% of the time.
Answers both internal and external customer inquiries received via phone, email, secure message, mail, and/or fax in a professional and timely manner. Works closely with internal and external customers to ensure the highest level of customer service, using foundational knowledge of departmental policies and procedures. Provides direct support and feedback to customers during the due diligence process. This duty is performed about 10% of the time.
With the guidance of the department manager, contributes to special projects within the department, including but not limited to, gathering data and implementing new processes based on project guidelines. This duty is performed about 5% of the time.
Maintains regular and reliable attendance, punctuality and personal appearance. Reads, writes, and communicates in a clear and efficient manner via various types of correspondence, such as, in person, phone, email, letters, etc. Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws (including BSA/AML).
Performs any other related duties as required or assigned
Education and Experience Requirements
High school diploma or GED
Some college and/or equivalent relevant work experience
1 year of related experience and/or training
Regular computer support, basic software support, database analysis, and installation.
Intermediate experience with alphanumeric data entry, PowerPoint, Excel, and Word Processing
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Certificate/License Requirements
The following certifications are preferred but not require: APRP, NCP, and AAP.
Travel Requirements
Travel is required to attend training and conferences as needed.
Physical Requirements
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Semi-repetitive and low physical activities.
Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.
While performing the functions of this job, the employee is frequently required to talk or hear; regularly required to sit, use hands to handle or feel, reach with hands and arms; and occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl.
Occasionally required to lift and/or move up to 10 pounds.
At Great Southern Bank, we are willing to accommodate for those with reasonable requests. If you need assistance at any point during the application process (completing applications, interview prep, etc…), please contact Human Resources at 417-895-4509.
Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, gender, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation or any other basis prohibited by law.
Monday - Friday 8:00 AM - 5:00 PM
Total Hours: 40
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