Job Information
Mediacom Associate IV, Coordinator Commercial Sales in Springfield, Missouri
Associate IV, Coordinator Commercial Sales
Job Posting Location Springfield, MO
Working Hours 40
Apply Now (https://phe.tbe.taleo.net/phe01/ats/careers/v2/applyRequisition?org=MEDIACOMCC&cws=46&rid=17641)
Position: Associate IV, Coordinator Commercial Sales
Who we are:
Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!
Position Overview: Coordinate and implement Commercial Sales processes at the regional/national level. Responsible for account set up and address review in CSG. Work closely with regional/national Commercial Sales, Construction and Operations to ensure all steps in the sales process are on time or that alternate scheduling takes place. Other duties to include: Resolution of billing disputes; escalation of prospect and customer issues, and report generation.
Company Benefits:
Along with that rewarding feeling, you’ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:
Health, vision, and dental insurance!
Paid vacation, holidays and flex paid time off!
401K with generous company match!
Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided !
Education Enrichment up to $5,000 per year for qualified employees!
Employee Wellness Program!
Position Responsibilities:
Work in Salesforce.com application to schedule, coordinate and monitor serviceability requests (walk-outs), construction and installations.
Work in CSG to monitor escalated trouble and billing issues.
Work with National Operations, Division Business Operations and Corporate Finance to monitor ROI and Purchased Order status.
Coordinate all other customer meeting/interactions with technicians.
Escalate and resolve missed appointments by contacting all responsible parties
Set up accounts and initiates billing in CSG when Commercial Account Executives input “Ready for Billing” stage in Salesforce.com.
Relay missed calls and other communications to Commercial Account Executives.
Work with Commercial Account Executives to review contracts for rate increases.
Initiate approvals for credits for customers.
Track collection of Customer Contribution for Return on Investment forms.
Communicate to National staff responsible for building accounts for changes.
Update/send contracts to customers when Commercial Account Executive is not available.
Track Customer contracts.
Perform other duties as required or assigned.
Position Requirements:
One to two years practical experience in coordinating and scheduling procedures between different departments and customers, in a fast-paced atmosphere preferred.
Demonstrated proficiency in Microsoft Excel and Word.
Billing application experience a plus.
Ability to perform all duties and responsibilities as described in a full and adequate manner.
Strong organizational, analytical, and problem solving skills necessary.
Knowledge of cable television or telephone industry helpful.
Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.
Our Awards: Mediacom is proud to have received the following recognitions: 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.
Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability (physical or mental), family medical history or genetic information, reprisal for participation in protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.
Disclaimer: When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.
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