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Salesforce.com, Inc Summer 2021 Intern - Success Associate (FINS) in Springfield, Illinois

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.

Job Category

Intern

Job Details

TITLE: Summer 2021 Intern - Success Associate

LOCATION: Remote

LENGTH: 12 weeks

Job Details:

The Success Associate Intern will be responsible for helping customers adapt and realize value from their investment with Salesforce. They will strive to understand the customer goals and challenges and draw a clear path for success. In this role, the Success Associate will be partnering often with Success Managers to help global customers achieving their desired business goal. The end result is increased value, adoption, customer satisfaction and ultimately expansion of the Salesforce footprint.

The ideal Success Associate is a champion of Salesforce products and features and has the ability to prioritize, multitask, and engage dynamically with a set of customers

Responsibilities:

  • Develop an understanding of typical business challenges faced by customers and map Salesforce features and associated business benefits to address their needs

  • Understand and help customers derive maximum value from their investment in Salesforce

  • Build capability to evaluate current adoption maturity level and blockers to adoption, and provide adoption best practices and a prescriptive approach to increase adoption.

  • Build capability to recommend additional Salesforce Cloud Services needed to drive success

  • Partner with success managers, sales and the extended account team to support customers growth and to help them achieve their objectives

  • Escalate and drive mitigation plans among cross-functional teams to de-risk accounts

  • Build and nurture relationships across accounts to solidify our partnership and commitment to the customer

  • Understand how to monitor customer usage data, renewal dates and growth opportunities and translate into a path for success

  • Optional - Proactively communicates technical product changes, degradations, outages, end of life and new updates

Preferred Qualifications & Skills:

  • Current Sophomore/Junior pursuing a Bachelor’s degree in Business, Economics, Engineering, or Computer Science

  • Champion of Salesforce products

  • Ability to prioritize, multitask, and engage dynamically with customers

  • Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation

  • Experience with software implementation lifecycle

  • Collaborative, persistent and self directed

  • Strong communication and interpersonal skills, with the ability to navigate conflict and foster honest dialog

  • Ability to quickly grasp and distinctly explain technological and business concepts

  • Comfortable adapting to new opportunities and change

  • Creative problem-solver

Leadership Qualities:

  • PASSION: Passionate about Customer Success

  • BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on

  • URGENCY: Ability to move fast and drive business value and results

  • OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart

  • TRUST: Trust the company’s core values

  • ADAPTABLE: Excels in high levels of uncertainty and change

About Futureforce University Recruiting

Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company.

With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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