Job Information
SHI Field Service Technician in Springfield, Illinois
Job Summary
SHI has an exciting opportunity available as a Field Technician in our Modern Workplace Services Group. This is a full-time, that requires daily travel from the employee’s home location to the various customer locations within the region. The coverage area is approximately 2 hours from home and must have reliable transportation. The Field Technician can expect repair tickets to be assigned daily through a mobile application. The Field Technician will then schedule service with the end user and travel to the site to resolve the hardware issue. Work hours are Monday through Friday, 8:00 a.m. – 5:00 p.m. local time.
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Responsibilities
Include but not limited to
Repair desktops, laptops, and tablets within the required service level
Document assigned tickets with appropriate troubleshooting steps taken and resolution details
Order and return defective PC parts to OEM as needed to meet required SLAs
Maintain inventory and provide monthly updates for SHI sparing
Assist with PC Deployment projects as needed, which includes
Unboxing PC’s
Apply image and updates to new equipment and/or
Install software and other applications as needed
Deploy desktop, laptop, or tablet to end user
Complete data transfer from old PC to new PC
Assist with end of life activities such as wiping, boxing/palletizing, and shrink wrappings desktops, laptops, and tablets for freight shipment
Qualifications
High School Diploma or GED
A+ Certification or equivalent industry experience
2+ years’ experience in the IT Industry
2-4 years of proven desktop support experience
1-3 years of computer refresh and deployment experience
Experience installing, configuring and supporting Windows OS
Must have reliable transportation
Required Skills
Ability to troubleshoot and resolve PC hardware issues
Ability to work independently in the field and in a team without constant supervision
Must be organized and have the ability to multitask and maintain organization
Must have the ability to follow and execute set processes and procedures
Must possess troubleshooting and diagnostic skills for hardware and software support
Must have excellent customer service skills
Ability to maintain Network and IT Infrastructure
Must have excellent time management skills
Capable of following and executing set processes and procedures
Preferred:
Knowledge of Dell, Fujitsu and HP platforms
Knowledge of various OEM part ordering process
Certifications Required
- A+ Certification must be maintained during employment
Unique Requirements
Position requires 75% travel
Ability to lift 50 lbs.
Lifting of laptops and desktops daily
Additional Information
The estimated annual pay range for this position is $40,000 - $55,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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Job Locations US-Remote
Requisition ID 2024-18708
Approved Min (Total Target Comp) USD $40,000.00/Yr.
Approved Max (Total Target Comp) USD $55,000.00/Yr.
Compensation Structure Flat Base
Category Information Technology