Campus Pride Jobs

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12006245

35% Under general direction, serves as an End User Support Technician for the Department of Innovation & Technology (DoIT) supporting the Illinois Emergency Management Agency (IEMA):

• Serves as an End User Support technician providing professional computer services support.
• Provides second level problem diagnosis support to end users regarding Desktop and laptop PCs, network utilization, printers, e-mail, and applications.
• Prepares comprehensive documentation of resolutions to reported problems.
• Provides guidance to lower-level End User Support and Computer Operations personnel with high-level technical questions on software and hardware.

20% Assists the Server Network Administrators in the support of various server-based applications:

• Provides the agency with second level technical support.
• Participates in agency exercises and activations as IT support.
• Provides in-person and online support for staff at nuclear power plants and regional offices throughout the state.
• Resolves complex problems related to client access to the server and network-based applications.
• Develops and maintains a broad knowledge of the Transmission Control Protocol/Internet Protocol (TCP/IP) protocol, Domain Name Service (DNS), Dynamic Host Configuration Protocol (DHCP), Virtual Local Area Network (VLAN), and their implementation within a Microsoft infrastructure.

20% Analyzes second level hardware and software problems on various aspects of personal computers:

• Develops and implements solutions to correct the reported problems.
• Performs necessary diagnostic tests and runs various PC utilities on the agencys personal computers.
• Performs computer hardware and software setup and installations, printer installations, and other network devices on LAN.

\ 10% Evaluates hardware requests and requirements:

• Identifies and analyses areas where existing equipment can be reallocated.
• Distributes hardware purchases.
• Deploys equipment for new users including PCs, projectors, etc.

5% Provides training to agency users and End User Support staff for network concepts and/or techniques:

• Provides training to end users in the utilization of various software.
• Implements segments of the education program and develops teaching aids for the courses offered by the Bureau of Information Technology.
• Participates in the delivery of formal training sessions and/or product demonstrations.
• Maintains and updates instructional documents to help in the education of users.

5% Keeps abreast of new developments in the Information technology field:

• Continues education by attending meetings, training sessions, seminars and conferences to increase familiarity with and remain current on products, vendors, techniques and procedures.
• Attends demonstrations and exhibitions related to assigned operations

5% Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.