Job Information
Illinois Department of Innovation & Technology Application Service Desk Technician (INFORMATION SERVICES SPECIALIST I, OPT.A) in Springfield, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12241313
This position serves as an Application Service Desk Technician performing basic technical computer application assistance for end users in accordance with defined policies and procedures. In this role you will troubleshoot to determine the cause of basic software and/or hardware issues, providing problem resolution in an efficient, effective manner.
Essential Functions
- Under immediate supervision, serves as an Application Service Desk Technician for the Department of Innovation & Technology (DoIT), supporting the Department of Children and Family Services (DCFS), performing basic technical computer application assistance for end users in accordance with defined policies and procedures.
- Responds to calls for assistance with diagnosing and resolving problematic issues in a prompt and professional manner.
- Utilizes the Service Desk System to record, track, and update the status of all problems, requests, and resolutions.
- As assigned, provides assistance in the installation and support of microcomputer hardware, workstations, and software at various locations.
- Keeps abreast of new developments in the Information Technology field by continuing education through meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
- Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.