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The Salvation Army LEAD PROGRAM OPERATIONS SPECIALIST in Spokane, Washington



The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ to meet human needs in His name without discrimination.

The Salvation Army is an Equal Opportunity Employer: Minorities/Women/Veterans/Disabled.


The Lead Program Operations Specialist in Evangeline’s House ensures the provision of temporary shelter, care, compassion, meals, and supervision for up to six Washington State Foster Care youth (10-17 years) and emerging adults (18-20 years) in emergency placement situations for a maximum of 30 days while awaiting placement. The Lead Program Operations Specialist provides direction for Program Operations Specialists on their shift.


  • Have a high school diploma or GED

  • One year of successful experience working with youth


  • 21 years of age

  • Pass a Criminal Background Check

  • Pass a DSHS Background Check

  • Be emotionally mature and stable in order to provide consistency, structure, and nurturing

  • CPR/First Aid training

  • Blood borne pathogen/HIV training

  • De-escalation and restraint training

  • Produce a recent negative TB test

  • Food Handlers permit

  • Valid Driver’s License with clear driving record

  • Successfully complete TSA Driver Training

  • Capable of auditory and visual supervision; verbally and physically interact with children in care

  • Possess skills/abilities to successfully work with the challenging behaviors of youth in care

  • Effective communication and problem-solving skills

  • High personal standards of cleanliness and thoroughness

  • Be available to be on-call to cover other shifts during the week; some Holidays


  • Attend monthly staff meetings & trainings

  • Supervise Program Operations Specialists during assigned shifts

  • Training Tracts – required readings & reports for one year

  • Work well within a team

  • Communicate program needs & client needs to supervisors

  • Directly supervise youth in care

  • Be able to communicate effectively with professional agencies and administration

  • Actively lead, participate in the client’s daily activities including, mealtimes, sports activities, learning activities, swimming, field trips & tutoring

  • Follow posted schedules unless directed otherwise by a supervisor

  • Document client’s daily activities

  • Model appropriate social and interpersonal behaviors for youth in care

  • Assist youth in identifying and meeting their physical needs

  • Follow and ensure compliance of all Child Safety policies and procedures

  • Ensure HIPPA, WAC guidelines, contract, licensing and local policy and procedures compliance

  • Properly implement behavior management (de-escalation and restraint)

  • Comply with youth disciplinary guidelines

  • Offer guidance to the youth as needed

  • Clean the facility when needed

  • Do laundry when needed

  • Assist with snow removal when necessary

  • Serve food to the youth at mealtimes, as well as provide snacks throughout the day

  • Maintain facility security by ensuring windows and doors are locked; report any security concerns. Contribute to a positive morale in the program.

  • Develop positive, professional relationships with coworkers

  • Accompany youth to school and appointments as needed (driving, riding or walking)

  • Will be the expert on the shift concerning intakes and discharges

  • Communicates with the program manager and assistant program manager about their shift

  • Communicates with DCYF social workers concerning guests in the program

  • Responsible for filling out the shift log at end of each shift

  • Provide training for Program Operations Specialists

  • All other duties as assigned


  • Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis

  • Grasp, push, pull, objects such as files, file cabinet drawers, carts, doors, and reach overhead

  • Operate a telephone

  • Operate a desktop computer

  • Access and produce information from a computer

  • Understand written information

  • Ability to lift/carry up to 50 lbs.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.


”The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds.”

Once a conditional offer has been made and then accepted by the applicant, The Salvation Army may then ask specific questions about vaccination status, if applicable. If the applicant requests an exemption, then processes described in this summary should be followed.


A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options. An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time.

Paid Vacation:

  • Two weeks annually, accruing from day one, for non-exempt positions.

  • Four weeks annually, accruing from day one, for exempt positions.

  • Accrued vacation is eligible for use after six months’ service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year

The Salvation Army is an Equal Opportunity Employer: Minorities/Women/Veterans/Disabled.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)