Job Information
Incyte Diagnostics Service Desk Technician, (Temporary), Spokane Valley WA in Spokane Valley, Washington
Schedule: Monday - Friday 7:00 am - 4:00 pm 23.00 - 32.00 USD Hourly Our Service Desk Technician is responsible for providing hardware and software service and support to Incyte Diagnostics' users via phone, e-mail, voice mail, IM, and in-person: interacting with employees at all levels to resolve problems and implement new solutions. You will: Provide IT Service Desk service and support of end-user computers, devices, printers, phones and peripherals Setup and configuration of end-user computers, devices, printers, phones, peripherals and software applications Routine maintenance of computers, servers, devices, printers, phones, peripherals and software applications Qualifications: 2-year degree in Information Technology or related field: Bachelor's degree preferred 3+ Years experience in IT preferred Experience in the healthcare and/or laboratory industry, prefer Experience with HIPPA and other regulations Experience with Microsoft Windows, Microsoft Office, TCP/IP, VPN, Scanners, Printers, Phone, Microsoft Outlook/Exchange Familiarity with Service Management concepts and best practices Must be able to read, analyze, and interpret common technical instructions, and have the ability to apply instructions to resolve end-user problems in a timely manner Proactive follow-up skills to see tasks through to resolution and communicate problem status to end-users such as notification of completion, notification of delay, and explaining rationale Incyte Diagnostics is an EOE, including disability/veterans: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We offer a competitive compensation and benefits package* which includes medical, dental, and vision benefits, life and disability benefits, a retirement plan, paid holidays, PTO/vacation benefits, and floating holidays. Compensation is commensurate with experience and/or education. Full benefit details can be found here: https://www.incytediagnostics.com/about/benefits/ (*The benefits package offered is dependent upon the FTE and employment status.) For other great opportunities: visit Incyte Diagnostics: https://www.incytediagnostics.com/about/Careers Incyte Diagnostics is an EEO employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity