Iowa Department of Administrative Services Career Planner in Spencer, Iowa
$47,008.00 - $69,118.40 Annually
Spencer - 51301 - Clay County, IA
309 Iowa Workforce Development
11/30/2023 11:59 AM Central
Point of Contact
Faith Miller - firstname.lastname@example.org
Iowa Workforce Development is seeking applicants for the position of Reemployment Career Planner at our Spencer, IA office.
Career Planner responsibilities but not limited to:
Enthusiastically greet customers immediately upon entry into the IowaWORKS Center utilizing greeting standards and scripts and welcome each customer in a friendly and professional manner. Provide courtesy, respect, and politeness during all interactions with customers, both internal and external. Ask customers appropriate questions to determine services they are seeking and/or needing. Interacts effectively and builds respectful relationships among coworkers and partners. Collaborates with team members within the American Job Center, resulting in a better experience for customers. Provides feedback as well as potential solutions to team and/or leadership. Provide first day service to Veterans.
The successful Career Planner will coach, motivate, and encourage job seekers on all aspects of the job search. Assist customers to build their personal and job skills for the primary goal of successful employment. Provide customers assistance with preparing and tailoring resumes and cover letters. Facilitate mock interviews for customers, identifying ways to improve their interview responses.
Process paperwork for partner and team programs and services. Refer, direct, and result customers to appropriate workshops and employment events. Facilitate workshops or one-on-one appointments in-person or through virtual conferencing platform for customers/participants of system programs and services, update workshops and presentations as new information is available. Accurately document all services, appointments, or other pertinent information in the database system. Send/receive work-related documents for customers.
Career Planner will assist customers by answering questions about employment and training opportunities. Perform "job matching" referring career opportunities to candidates in the IowaWORKS System. Provide appropriate partner referrals. Relay current labor market information to job candidates.
Provide direct services to business for recruitment of employees. Provide information and guidance to employers on how to use the IowaWORKS system. Identify sources for potential new employer customers for the American Job Center. Participate in development and implementation of customized recruitment strategies and events. Provide follow-up contact and services to job seekers and business. Utilize case management system for tracking and maintaining employer information. Critique and enter job orders and referrals into the IowaWORKS system. Network with businesses to determine hiring practices and employer needs.
You will connect unemployment claimants with re-employment activities at the American Job Center. Will adhere and refer to unemployment administration rules and Iowa law when working with customers in regard to filing UI claims, answering questions and concerns. Use database system to review salary histories, cross reference database systems to ensure personal identification information matches. Adjudicate issues within the claim in accordance with all UI laws. Provide information to customers for UI appeals when necessary. Prepare and participate in all UI appeal hearings relating to issued adjudications decisions.
As of July 1, 2023, Iowa Vocational Rehabilitation Services has become part of Iowa Workforce Development.
Iowa Workforce Development (IWD) is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our IowaWORKS partnership.
IWD continually strives to improve processes and align the organization to provide effective, demand-driven products and services. IWD staff in Des Moines consists of administrative services, disability determination services, information technology, labor market information, unemployment insurance services, vocational rehabilitation services, and workforce services. The agency also maintains a statewide delivery system of IowaWORKS Centers and satellite and expansion offices where both employers and job seeking Iowans can receive workforce assistance.
IWD is focused on serving Iowans and providing outstanding customer service. Our strength is driven by the skills and talents of our people. IWD offers a rewarding team atmosphere, a flexible working environment, and a great total compensation package for our full-time employees, including:
Iowa Public Employees’ Retirement System (IPERS)
Retirement Investors Club (RIC)
Hybrid telework opportunities for eligible classifications
Health, Dental and Vision Insurance
Paid Holidays (9 days/year)
Flexible Spending Accounts
Long-Term Disability Insurance
If you’re looking for a career with a well-respected organization that values its employees and customers, you’ve come to the right place!
Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visitwww.e-verify.gov
No applicant seeking employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place.?Select positions will be subject to a criminal background check.
Minimum Qualification Requirements
Graduation from an accredited four-year college or university;
an equivalent combination of education and experience substituting one year of full-time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions for one year of the required education with a maximum substitution of four years;
employees with current continuous experience in the state executive branch that includes experience equal to twelve months of full-time work as a Workforce Associate.
For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class_and_pay/JobClassDescriptions/WorkforceAdvisor-00807.pdf)
Additional Qualification Requirements
Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.
Whether it's caring for those in need, making highways safer, or improving agriculture production, the work that we do matters to the people of Iowa.
We take our responsibilities and the public trust very seriously. We are committed to delivering the services that matter most to the people of Iowa. If you have the skills, the commitment and the desire to make a difference, then we invite you to explore the career opportunities available with the State of Iowa.
State government is one of the largest employers in Iowa, and also one of the most diverse. From state trooper to nurse to engineer, the state offers a wide variety of career opportunities.
The state offers paid vacation, sick time and holidays, a defined benefit retirement plan, health, dental, vision, and long-term disability insurance along with flexible spending accounts. For more information, please visit the executive branch employee benefits website (http://goo.gl/rHiarg) .
The State of Iowa is committed to providing an outstanding employment experience. Check out thisBenefits Beyond the Paycheck brochure (https://das.iowa.gov/sites/default/files/hr/documents/employment/Benefits_Beyond_the_Paycheck.pdf) .
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree.
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Have you graduated from an accredited four-year college or university?
If you are a CURRENT employee for the State of Iowa (executive branch) how many months of full-time experience as a Workforce Associate do you have?
Six months or less
Six months to less than 12 months
12 months or more
How many years do you have of post high school education AND/OR experience in full time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions? 30 semester hours will be one year of post high school education and substitute for one year of the identified work experience.
No post high school education or work experience in the areas identified
Less than one year of post high school education and the specified work experience
One year to less than two years of post high school education and the specified work experience
Two years to less than three years of post high school education and the specified work experience
Three years to less than four years of post high school education and the specified work experience
Four years or more of post high school education and the specified work experience
State of Iowa
309 Iowa Workforce Development
1000 E Grand Ave
Des Moines, Iowa, 50319
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