Job Information
Carnival Cruise Line CCO Communication and Engagement Manager 13 Month FTC in Southampton, United Kingdom
Job Description
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you.
We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.
The Role
As the Contact Centre Communication and Engagement Manager you will manage and execute the communication & engagement strategies that drive employee satisfaction & retention within the Contact Centre Operation. Helping the Contact Centre Leadership Team to deliver initiatives that improve the employee experience. Managing key Contact Centre initiatives such as Ship Visit & Familiarisation trips and well as planning CCO wide events & updates.
You will be responsible for the onboarding process from new advisors and gathering insight from employees who leave the business through exit interviews.
You will:
Manage the Contact Centre communication & engagement strategies to support contact centre key objectives and employee satisfaction
Provide insight and hold the wider management team to account on actions and initiatives that deliver an improved employee experience
Maintain strong relationships with CUK internal communication team to ensure CCO are included in companywide activities & are aligned with any Contact Centre specific initiatives
Activate different methods of communicating messages to the CCO, such as videos, podcasts, and newsletters, explore different approaches & Technology to deliver them
Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK07 and is offered on a full time 13-month FTC/ Secondment basis, with hybrid working in our Southampton office, including up to two days from home.
About You
Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:
Excellent writing and verbal communications skills - able to put complex messages into clear and engaging language
An eye for detail – able to proofread and identify errors with high quality standards
Creative – comes up with innovative ways to engage employees and share news.
Leadership experience
Being part of our team has its advantages…
We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing.
A friendly welcome with help settling in
Home and office-based hybrid working (up to 2 days from home)
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Annual bonus
Minimum 25 days leave, bank holiday allowance and holiday trading scheme
Employee-led networks
Employee Assistance and Wellbeing programmes
Recognition scheme with prizes and awards
Employee Discounted Cruising plus Friends and Family offers
Contributory Defined Contribution Pension scheme
Company paid private medical and dental insurance and health assessment
In-house Occupational Health help and access to digital GP
Life Assurance
Parental and adoption leave
Employee Shares Plan
Electric Car and Cycle to Work schemes
Onsite restaurant offering range of healthy cooked and grab and go meals
Discounted retail and leisure via discounts portal
Please note: Being able to create unforgettable holiday happiness is a brilliant opportunity so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and aren’t able to consider applications once this happens.
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About Us
Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.