Job Information
PrincePerelson & Associates Patient Experience Specialist in South Jordan, Utah
Patient Experience Specialist
South Jordan
HOURS: 8am – 5pm
$18.00/hr.
The primary responsibility of the Patient Experience Specialist is to provide the patient a focused, efficient, and professional patient registration process. The ideal candidate will have excellent communication and customer service skills that can thrive in a fast-paced work environment.
Responsibilities:
Ensure registration forms are completed accurately, consent forms are signed, and patients are checked in
Answer multi-line telephone system, take accurate messages, and transfer telephone calls to the appropriate person in an efficient manner
Coordinate with e-Assist verification of benefits before initial appointment
Coordinate patient treatment appointments
Oversee the faculty, staff, and student schedules to achieve utilization goals through efficient use of appointment time and chair availability
Manage any patient insurance pre-authorization that is required prior to treatment
Receive and respond to incoming communications from patients and outside entities via phone, text, email, and mail
Requirements:
1-3 years of customer service experience
Previous experience with medical or dental scheduling
1 year of dental/medical office experience is preferred
Great verbal and oral communication skills
Excellent attention to detail
High school Diploma or GED required; some College preferred
Proficient in basic computer applications including Microsoft Office
Bilingual – Spanish preferred, but not required
PrincePerelson & Associates is an Equal Opportunity Employer and we do not discriminate against applicants due to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or on the basis of disability or any other federal, state or local protected class. All applicants applying for U.S. job openings must be authorized to work in the United States.
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