Job Information
COTIVITI, INC. Manager Audit Operations (Retail) in SOUTH JORDAN, Utah
Manager Audit Operations (Retail) Job Locations
US-Remote ID
2024-12444
Category Audit - Retail
Position Type Full-Time Overview
Provides day-to-day supervision and direction to assigned audit team. Ensures operations are running optimally and processes and procedures are being followed. Ensure appropriate staffing levels, and plan and organize workloads and staff assignments according to the needs of the audit. Manages the overall performance, productivity and quality assurance of the assigned audit team. Maximizes opportunities of the audit; optimizes timely audit processes and efficiencies. Involved in formulating all budget related aspects of the audit. Executes and adjusts to budget demands. Drives the profitability of the audit engagement.
Responsibilities
Analytics Performs complex operational, financial, and statistical analysis, synthesizes results and communicates results to stakeholders. Analyses to include operations, statistics, financial/ROI, and aging. Synthesize results to identify indicators of poor performance and communicate findings to audit leadership team. Client Relations * Co-ownership driver with Director, Audit Operations for leveraging opportunities and maintaining rapport; direct broad level interface with the client. Addresses policy or other issues with a long-term view of the account relationship. Works independently to discern whether an issue needs internal escalation or direct client interface. People Management * Consistent with good people management practices and company values, providing managerial leadership and directing the selection, supervision, evaluation and development of staff. Set objectives and conduct performance reviews for direct reports and share insights collectively with the management team on overall team performance. Performance Management * Work with Human Resources to recommend and implement performance management, progression, and compensation actions as warranted. Resolve employee concerns and other sensitive people issues consistent with Human Resources policies and guidelines. Staff Training and Development * Follow established processes for training and career progression to enable revenue growth and auditor and support staff development and engagement. Promote and participate in knowledge sharing activities such as best practices, bench-marking, whitepapers and IT tools enhancement. Ensure that all levels of staff are properly trained on policies, procedures and best practices and that proper training, education and required certifications are maintained as required. Audit Concepts Development * Highly involved in the development and review of new and existing concepts. Ensures achievement of desired goals in terms of recoveries, collectability and client acceptance. Knowledge Sharing * Innate ability to share knowledge and develop audit skills in others. Broadly fosters formal and informal knowledge sharing activities. Revenue Producing * Assigns proportionate workload to team that yields maximum productivity and achievable, profitable results. Evaluates and manages the priority of audit projects in order to satisfy client expectations as well as pursuing the best revenue opportunities. Initiative * Always goes over and above what is expected in seeking and sharing ideas in a positive and productive way. Considered go to person for root cause process improvements. Capitalizes on audit resources to extend current or business capabilities, ensuring that client demands are met in the short and long term. Customer Orientation * Treats customers/clients both internal and external as number one priority, is committed to continuous quality improvement, is courteous and responsive to customer's needs,... For full info follo w application link.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities