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Company Description

PDC Machines, LLC is the world leading manufacturer of diaphragm compression systems and hydrogen refueling solutions.  We are driving the global hydrogen energy ecosystem by providing cutting-edge hydrogen compression technology that enables consumers, industries, and companies to abandon gasoline engines in favor of zero-emission fuel cells.    

Our mission is to lead the world's advance to clean energy, and to progress the role of hydrogen in the energy transition. Our purpose is to have a positive lasting impact on the world, and we're making it happen -- for our community, for our planet, and for generations to come.  

Since 1977, PDC's compressors have been the preferred choice of industrial gas companies for use in specialty gas, oil & gas, chemical, petrochemical, research, and renewable energy. Over the last 20 years we have shifted our focus to hydrogen energy as a fuel of the future. Today we are a key supplier of state-of-the-art solutions for both industrial gas and renewable energy companies.  

With sales and service offices in the US, China, Japan, South Korea, Germany, and Australia, PDC provides world-class support. Our compressors are backed by a US-based team of factory service technicians, engineers, and a global support network to ensure maximum compressor uptime. 

Job Description

As the Aftermarket Product Engineer, you are a critical part of our Aftermarket team, but also to our larger Global Team. Our teams are process, quality, trust and customer success oriented to provide the right product to the right customer at the right time. The Aftermarket business is critical to our organization, and requires technical knowledge of compressor systems, mechanical aptitude and a customer understanding to cultivate the immediate needs that can be translated into future product offerings.

You will work in partnership with the Original Equipment Sales Team, the Aftermarket Sales Manager and the Engineering team to evaluate, modify and release products to the diaphragm compressor market. As part of the Product Engineer role, you will also support the many cross-functional teams in the day-to-day aftermarket order flow. This will include BOM research, component selection and deep dives into manufacturing drawings to ensure the right parts are delivered to the customer. This role will also require attention to documentation detail, specific to revising existing datasheets, existing Bill of Materials, Engineering references and Standard Operating Procedures.

Responsibilities Include:

• Develop and maintain a comprehensive diaphragm compressor technical understanding
• Manage the historical Aftermarket Install base list(s) for accuracy to product type, installation location, operational state.
• Recommend or work cohesively with cross functional teams for new product development recommendations or modifications to existing aftermarket products.
• Develop technical product announcements with the Marketing team for existing and new product releases
• Responsible for being a spare parts expert, able to understand and communicate functional interactions of spares components in compressor and packaged system to customers. Expert knowledge will be critical in accurately identifying components for repair/ replacement.
• Generate recommended spare parts stocking lists for customers, working with Aftermarket Sales Administration to create, enter & process Aftermarket orders within the ERP system
• Manage and update Spare Parts List templates for ease of quoting and adherence to current pricing, channel partner discounts and recommended service intervals
• Supporting the Aftermarket Sales Administrator with Bill of Material review, component selection and selecting a cross-fit for obsolete or aged components
• Cultivate and maintain working relationships with cross-functional teams (R&D, Engineering, Production, Sales, Marketing) in an effor to understand new product opportunities
• Seek customer and market feedback and bring back to PDC Machines to help drive continuous improvement and development of competitive aftermarket offerings.
• Analyze customer feedback through Aftermarket Support Tickets (AST's) for potential product development, part sale opportunities or customer troubleshooting
• Laise with Applications Engineering to remain current with PDC's O.E. offerings
• Check for data inaccuracies in historical Bill of Materials, Quotes and documentation to correct or institute corrections in the applicable document systems
• Generating / creating /modifying existing processes for accurate product quoting, spare parts
• Assist with expediting urgent aftermarket orders with Logistics and Operations teams
• Develop and foster working relationships with PDC direct customers or Packagers through calls, in-person meetings or site visits
• Challenging the current processes for operational inefficiencies to ensure PDC is maintaining a simple-to-do-business with mentality

Qualifications:

• BS Engineering (Industrial, Mechanical or other) or equivalent work experience
• 5+ Years' experience in technical, product or field service roles
• Highly organized, reliable and independent professional mentality. Capable of managing several product projects while quickly changing gears to tackle urgent business needs
• Possess a fluid and concise mechanical acumen when communicating product opportunities, to both internal and external stake holders
• Ability to develop and process-map product schedules from infancy and/or existing products
• Familiarity with the below programs is not necessary, but helpful
  • Salesforce, Global Shop, Teamcenter,
• Flexibility in work hours to allow for international partner meetings when needed.

Additional Information

Candidate will be required to be on-site (full-time) for an initial on-boarding period. Following this period, you will be required to be in-office for 3 days a week.

All your information will be kept confidential according to EEO guidelines.

PDC Machines is an Equal Opportunity/ Affirmative Action employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

If you have a disability and need a reasonable accommodation, please contact the Senior Director of Human Resources at 267-609-5414 or Hr@pdcmachines.com. PDC Machines is committed to the full inclusion of all qualified individuals.