Job Information
SHI Solutions Engineer - Apple in Somerset, New Jersey
Job Summary
An Apple Solution Engineer's primary role is tosupport SHI customers in their efforts to select, deploy, and manage Apple operating systems and technology. TheSolutions Engineer works closely with the Apple Sales and Solutions Engineering Teams to provide subject matter expertise and advanced technical support for complex technical needs and requests across a broad range of industry types and customer sizes. They will work closely with industry partners in order to provide tailored solutions for individual customers. The Solutions Engineer will also work with internal teams to support Apple corporate reseller capabilitiesand initiatives.They will also mentor and guide associate engineers on advanced technical concepts and solutions.
This position reports to the manager of the Apple Solutions Engineering team and is required to report to the SHI Somerset, NJ office.
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Responsibilities
Including, but not limited to:
Coach or mentor to junior team members as required.
Take the lead and guide the junior engineers on more technical opportunities and solutions
Translate business needs into technology specifications and recommendations
Work with the sales teams in determining the appropriate technical solution for customers
Provide pre-sales technical assessment then develop a proposal ofestimates, consultation, and support around assigned partnersand or bill of materials for a solution
Join sales in customer facing calls to help gather customer technical requirements
Advise customers on the latest product offerings with a good understanding of the supported features
Guide customers on technical scenarios; upgrade paths, product road maps, and industry best practices and services
Stay current on industry technology trends through partner training and provide knowledge transfer to customers and team members
Assist company’s reps to create quotes along with a clear outline of the benefits of proposed technology solutions
Develop a working knowledge of strategic partner product sets and attain required certifications.
Perform customer scoping and discovery calls
Identify and promote our companies Professional Services by being knowledgeable of our company’s Services portfolio
Deliver technology and partner trainings to internal departments
Obtain and maintain new and existing certifications; as well as competency trainings as required by management/needs of role
Provides technical knowledge in design, configuration, performance optimization, maintenance, and capacity planning for an environment
Provide demosto customereither remotely and onsite (if applicable) for product testing and hardware deployment
Attended onsite company, customer, and industry events as required by management
Qualifications
Minimum 3 years' technical presales experience
3 years' experience with deployment and management of Apple devices.
Bachelor’s Degree in Information Systems, Computer Science, Business Analytics or related focus
Required Skills
Advanced knowledge of the Apple ecosystem including but not limited to macOS, iOS and associated hardware.
Strong knowledge of Apple management capabilities and MDMsolutions
General knowledge of shell scripting in one or more environments (bash, python, perl, etc.)
Familiarity with general networking concepts
Understanding of basic API usage and functionality
Ability to deliver training on relevant technical topics and solutions
Familiarity with Apple Business/School Manager and automated device provisioning
Ability to coach or mentor Associate Solutions Engineers
Ability to lead onmore technical advanced opportunities and solutions
Ability to translate business needs into technology specifications and recommendations
Ability to provide pre-sales technical assessment
Able to be the technical resource in customer facing calls to help gather customer technical requirements
Confidently advise customers on the latest product offerings with a good understanding of the supported features
Ability to guide customers on technical scenarios; upgrade paths, product road maps, and industry best practices and services
Ability to speak to strategic partner product features sets
Ability to provide technical knowledge in design, configuration, performance optimization, maintenance, and capacity planning for an environment
Excellent organizational and time management skills
Ability to identify how to solve problems and complete projects with minimal guidance
Exceptional communication skills and ability to manage programs across cross-functional stakeholders
Proactive, driven, and positive work attitude
Ability to self-study and obtain required certifications
Strong organizational skills, self-starter, and ability to quickly identify and resolve inefficiencies
High-energy, a positive attitude, and accountability
Excellent customers service and support skills
Ability to be comfortable communicating to all levels of leadership
Excellent presentation skills
Strong initiative and problem-solving skills
High attention to detail
Ability to multi-task and work in a high paced environment
Excellent time management skills and the ability to meet all deadlines
Ability to work independently as well as in a team environment
Certifications Required
Certified Apple IT Professional (Device Deployment and Managemnt) or abilty to obtain.
Additional certification may be required based on compliance to Partner marketing program. Course and deadlines are determined by the Partner
Unique Requirements
- Position may require 10% of travel for trainings, conferences, or other activities
Additional Information
- Equal Employment Opportunity – M/F/Disability/Protected Veteran Status.
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Job Locations US-NJ-Somerset
Requisition ID 2024-16836
Compensation Structure Base Plus Bonus
Category Technical Presales/Post Sales