Job Information
SHI Software Partners Operations Specialist II in Somerset, New Jersey
Job Summary
The Software Partner Operations position – Tier 2 is an employee well-versed in the Software Partner Operations discipline within the department. The purpose of the role is to support our partners Adobe, Citrix, Novell and IBM by processing orders, processing returns, managing pricelists, managing agreements, running queries and handling any inside sales issues/problems/concerns that pertain to the above four partners. The individual will train and mentor the Tier 1 Software Partner Operations members and become the first level of escalation for any problems and issues .
This position reports to a Manager and will report to the SHI Somerset Office location.
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Responsibilities
Include but are not limited to:
Understand the following partner licensing programs and ordering policies:
Adobe: Various Buying Programs
IBM: Passport Advantage/Passport Advantage Express
Micro Focus: Various Buying Programs
Citrix: Various Buying Programs
Set up and manage customer agreements in our Entitlement Management System for the following partner programs: Adobe, Citrix, Novell, IBM
Process daily credit requests for assigned vendors (mainly Adobe)
Work directly with partners/manufacturers and sales teams to address any order issues
Re-format and post Adobe and Douglas Stewart price lists on a monthly basis
Run daily reports for all Adobe/Douglas Stewart vendors in all companies
Check daily rejected Adobe orders (Saved Orders) & Douglas Stewart orders
Check daily Electronic Data Interchange Purchase Order transmissions to Adobe and Douglas Stewart to ensure orders made it over successfully
Run multiple queries in Microsoft Dynamics AX (SHI Order processing tool) to ensure all processes are running correctly
Higher level escalations
Training Responsibilities for New Hires
Qualifications
Must possess 12 months of tenure on the team in Tier 1 position or 1 year Inside/Outside experience or Partner Sales Support experience
Bachelor's Degree or relevant work experience required
Excellent documented performance
Functional understanding of Advanced Order Processes
Basic Understanding of Cloud Order process and In arrears billing
Required Skills
Excellent organization and time management skills
Strong attention to detail
Ability to work within a team environment & independently
Ability to work in a pressure-filled environment
Ability to communicate effectively
Ability to understand many of SHI’s internal systems – SharePoint, Customer Relationship Management, Entitlement Management System, Microsoft Dynamics AX Order Processing Tool
Ability to process a high volume of orders for various partners
Ability to understand Guided Order Entry Logic set up for Adobe and IBM in AX to be able to assist sales reps with order entry issues
Ability to work directly with partners
Ability to run daily reports for all partners
Ability to handle complex order processing issues
Ability to work in multiple spreadsheets with different data sets
Ability to train new employees
Ability to mentor Tier 1 individuals
Additional Information
The estimated annual pay for this position is $40,000 - $45,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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Job Locations US-NJ-Somerset
Requisition ID 2024-17724
Approved Min (Total Target Comp) USD $40,000.00/Yr.
Approved Max (Total Target Comp) USD $45,000.00/Yr.
Compensation Structure Base Plus Bonus
Category Customer Service/Support