Job Information
ThermoFisher Scientific Senior Customer Service Employee (part-time 80%) in Solothurn, Switzerland
Work Schedule
Other
Environmental Conditions
Office
Job Description
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.
We look for a Senior Customer Employee (80%)
Location: Switzerland - Luterbach -
As Senior Customer Employee , you act an On-Site Scheduler / Planner for our customer and are responsible for the processing of work orders in the maintenance database; performs data entry into maintenance databases; inputs electronic record forms, approves change forms into database; closes and files site work orders and archives copies of all change requests
Your Responsibilities:
Responsible for all aspects of Administrative Account Service
Build work orders based on user requests and close and archive completed work orders tickets
Serve as customer liaison for any changes or reports
Handle the filing of GMP work orders
Transfer approved Equipment/PM/Instrument request information into the appropriate database
Work closely with onsite team to assist in scheduling and contacting vendors
Responsible for accurate data input into respective databases
Supervise PM activity through PM management reports to assure timeliness and completion and maintain up-to-date records of pass through service contracts.
Communicate in a timely fashion with vendors and client contacts
Use perseverance, tact and subtlety to acquire agreement and results
Keep the customer updated on progress
Vendor escorting
Support Account Manager in preparing the QBR data
Responsible for client happiness, account profitability and retention
Face-to-face meetings, telephone, email, and other electronic means as vital with sales, service/support personnel, operations, finance, management, cross-divisional personnel, and vendor representatives
Your Qualification:
Commercial Degree (KV, Handelsschule, HF)
4+ years successful experience in Customer Service in a GMP relevant environment
Well organized, ability to multi-task
Diligent (attention to detail)
Desire to perform job to high standard
Valid drivers license and ability to travel within Europe
Ability to work independently and pro-actively to resolve customer issues
Effective interpersonal skills in both German and English (verbal and written), French is a plus.
Proven PC skills and ability to optimally use Windows based software
Experienced with CRM and ERP tools such as SAP, IBM Maximo
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today ! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.