Job Information
IBM IBM Solution Architect for Microsoft\\AZURE in Sofia, Bulgaria
Introduction
IBM Solution Architect for Microsoft, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners, and the planet.
Your Role and Responsibilities
A career in the IBM Solution Architect for Microsoft team is rooted by long-term relationships and close collaboration with clients across the globe. Providing a breadth of services spanning from short term advisory to long-term consultative engagements. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients are enabled by our strategic partner ecosystem and robust technology platforms across the Microsoft portfolio. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Solution Architect for Microsoft. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
Responsibilities:
Customer First Approach
Gathers customer insights (e.g., feedback around technical preferences, environments, existing plans, business needs) and capitalizes on these insights to map solutions with customer business outcomes. Acts a voice of the customer by driving awareness, engagement with internal IBM teams and partners to add or prioritize their engagement when needed during delivery. Sharing success stories with the wider internal IBM teams and partners.
Identifies and develops impactful relationships with customers, internal IBM teams and partners during initial preparation through the course of delivery. Proposes viable solutions based on specific technical products. Demonstrates complex concepts and proves the capability of those solutions through design collaboration sessions with the customer. Understands how work aligns with customer success plan and meets customer/partner needs by working with internal teams to deliver customer outcomes. Supports customer skilling by delivering as a trusted technical advisor to ensure customer readiness by facilitating technical discussions and enabling operational health and cloud readiness. Transfers knowledge to customers close customer skill gaps.
Contributes to customer satisfaction by providing a positive customer/partner experience. Demonstrates an understanding of customer/partner conditions of success. Identifies dissatisfied customers and builds remedial actions (e.g., post-mortem reviews).
Actively listens and respectfully challenges customers/partners when going in the wrong direction and escalates appropriately.
Business Impact
Independently identifies issues and advises customers/partners to operate and optimize performance in accordance with Microsoft best practices. Escalates issues to senior team members or management, as needed. Applies methodology and governance to minimize business and technical risks and adhere to quality assurance while ensuring excellence in contributions to design and/or delivery of solutions. Adheres to quality assurance standards and calculates risks while ensuring excellence in the design and/or delivery of solutions. Leverages standard tools to ensure accurate opportunity and milestone execution and pipeline hygiene.
Independently works with the customer to identify, determine root causes, and resolve blockers to accelerate consumption and solution implementation (e.g., by application of technical capabilities). Identifies non-technical issues and escalates for removal by the appropriate party. Applies business and technical knowledge of architecture or other Microsoft solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Helps to shape and enhance customers' requirements.
Leverages knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to assess customer/partner needs and independently identify growth opportunities. Leverages an existing architecture approach or reference architecture to propose a solution or achieve Microsoft's Customer Promise. Identifies opportunities to expand or accelerate consumption (e.g., cloud and support). Participates in discussions around architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer/partner usage and consumption. Independently consults on technical solution design, development, and deployment and supports the customer/partner throughout implementation to achieve value outcomes and Microsoft's Customer Promise.
Understands the competitor's architecture solutions and identifies Microsoft's strengths over competitive solutions to demonstrate Microsoft's value to customers/partners.
Technical Leadership
Leverages development opportunities (e.g., mentorships, role-based resources, trainings, internal events such as Ready, Build, Ignite) to learn new technologies and services as advised by leadership team/manager.
Shares ideas, insights, and technical input with virtual team members using a working knowledge of specific Microsoft architectures and other relevant products.
Participates in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with the internal team.
Supports research projects and contributes to scoping surveys for customers/partners to assess potential intellectual property (IP) needs or process changes. Supports identification of opportunities for IP reuse and consumption acceleration. Contributes to IP creation and updates by identifying gaps through delivery and communicating those gaps to others (e.g., Leadership, managed intellectual property [MIP], Design, and Governance).
Required Technical and Professional Expertise
Bachelor's degree in computer science, Information Technology, Engineering, Business, or related field AND 2+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience.
Preferred Technical and Professional Expertise
Bachelor's degree in computer science, Information Technology, Engineering, Business, or related field AND 5+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience.
2+ years' experience working in a customer-facing role (e.g., internal and/or external).
2+ years' experience working on technical projects.
At least 2 years of experience in developing (writing code), customizing, tuning, and troubleshooting Power Platform (Power Automate, Power Apps, Power Virtual Agent) with Dynamics 365 and Dataverse
At least 2 years' experience with cloud and hybrid/on-premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
At least 2 years' experience with two or more of the following: C# (CRM Service Client, Dataverse Service Client, Web API), JS (Client-Side Object Model), Debugging, building, and testing Plugins, Custom Api, Code Activity, Function Apps
Experience implementing end-to-end projects involving integrations, migrations, and/or Dataverse extensions such as plugins, Custom APIs, and client-side programming.
Technical Certification in Cloud (e.g., Dynamics 365 + Power Platform Solution Architect Expert).
Current and deep experience with implementing large projects on Dynamics 365 and Power Platform.
Qualifications include hands-on experience with multi-phase, global, enterprise-wide Dynamics 365 and Power Platform implementations with focus on presales/business development as well as engagement delivery.
Understanding of competitive technology to properly assess feasibility of migrating customer solutions from, and/or integrating with existing customer systems from non-Microsoft platforms.
Ability to communicate with various levels is required: from CIO's to technical staff
About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.