Campus Pride Jobs

AAA Alliance is currently seeking a full-time Automotive Services Mobile Solutions Specialist to join our team!

The primary duties of the Automotive Services Mobile Solutions Specialist are:

• Install, configure, maintain and perform routine support and administration on all roadside assistance systems and applications, wireless communication systems, programs/mobile operating systems and hardware as well as any future technology/systems replacements and solutions.

• Available to be on site 3 days a week, Monday, Wednesday, and Friday to receive equipment orders, configure equipment, and ship equipment.

• Configures and deploys mobile technology such as tablets and mobile phones.

• Travel to contractor stations and Fleet locations to troubleshoot, diagnose and perform needed deployments of mobile devices and/or Automotive Solutions Technology and Systems solutions systems as necessary while ensuring minimal disruption or down time for the operation.

• Utilize established administrative processes to accurately maintain technology inventory, log and trend wireless equipment malfunction and repairs, and assist in systems and solutions refreshes and replacement strategies, etc.

• Respond to support requests for assistance in accordance with service level agreements for the operation.

• Perform quality control checks and refresher training to ensure appropriate and consistent use of Roadside Assistance technology solutions.

• Interacts with all levels of Automotive Solutions, Contact Center and Distribution management and operations staff, internal IT as well as external roadside assistance service providers, AAR facility staff, external support vendors and AAA National.

• Researches and tests applications and technology that can improve business processes or roadside assistance member experience.

• Weekly after hours and weekend on call support rotation.

Minimum Qualifications:

• Associate Degree in Computer Technology/Science preferred or completion of computer technology certification courses (mobile technology and operating systems preferred)

• Working knowledge of MS Windows-based computer applications or similar software packages, or equivalent, and three years’ experience in an IT oriented role involving software/hardware installation and support.

• Strong background in Microsoft Windows operating systems, including installation and configuration of operating systems/programs, and PC based word processing, spreadsheet, and database applications.

• Experience with Mobile Device Management systems (Soti MobiControl a plus).

• Demonstrated knowledge of mobile computing hardware and software applications as well as mobile device operating systems.

• Experience with Salesforce and Salesforce Field Service mobile application

• Must possess and maintain a valid drivers' license with a satisfactory driving record and have access to own transportation.

• Experience working in an environment with both individual and team goals.

• AAA Emergency Roadside Assistance knowledge strongly preferred

• Ability to troubleshoot and diagnose equipment and database malfunctions.

• Solid understanding of Salesforce platform including Salesforce Field Service mobile application.

• Strong problem solving, analytical and critical thinking skills.

• Ability to perform multiple tasks in fast – paced environment.

• Ability to adjust work schedule and priorities to meet business needs as position requires working on a rotating On-Call Schedule.

At AAA, your success is our success. What we can offer you:

• A competitive salary commensurate with experience

• Comprehensive health benefits package

• Up to three weeks of paid time off accrued during your first year

• 401(K) plan with company match up to 7%

• Professional development opportunities and tuition reimbursement

• Paid time off to volunteer & company-sponsored volunteer events throughout the year

• Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Health & Life Insurance, Short Term/Long Term Disability

  AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category:

Information Technology

Work from home or Remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.

AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly six million members in 13 states and Washington, DC. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team.

We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while advancing their own career. So that leaves one question, are you ready to make a difference? (https://cluballiance.aaa.com/about/careers?pcrdl=true)

Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Employee Referral process!

We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can view our virtual benefit fair here. (https://www.virtualfairhub.com/AAAClubAlliance/public/welcome)

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to jobs@aca.aaa.com.