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SAP SAP iXp Product Support - FINANCE intern in So Leopoldo, Brazil

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAPs global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP

  1. Culture of collaboration : meet with mentors, make new friends across the globe and create a thriving personal network.

  2. Project-driven experience : gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.

  3. Gain visibility : with SAP Internship Experience Program in your title, youll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

About the team

Intern position to work in SAP Product Support area with Sales and Distribution product. We are looking for a Support intern who is driven by a desire to provide outstanding customer service.

The primary responsibility is to assist the team in daily tasks and organizations. The intern will also be involved in helping resolving our customers issues related to the implementation, deployment, functionality, and usage of SAP Products.

The intern will need the ability to support complex environments that include a variety of operating systems, platforms, and databases.

What youll do:

Position title: SAP iXpProduct Support ERP SD intern

Location: So Leopoldo, RS

Expected start date to end date: May, 2021

In this role, youll:

Support the team with monitoring of incoming incidents, daily dispatching, queue management and other activities.

Enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services

Analyze and resolve reported incidents by means of knowledge databases and/or verifying customizing entries or hardware parameters

Root Cause Analysis of reported incidents

Call deflection (productizing knowledge, moderating forums, knowledge sharing, etc.)

Participation in global projects around support processes, infrastructure requirements and quality assurance

Report errors to Development

Provide consulting for customers on procedural issues and queries

Who you are:

University students enrolled in Information Technology, Computer Science, Engineering or related areas

Knowledge in Object Oriented Programming (Java, C , ABAP/4, etc.) is desirable

Knowledge in SAP ERP Business Processes would be a benefit

Good customer focus and communication skills (oral/written)

Problem solving/analytical skills

Fluent in English

No previous experience required

Follow @SAPiXp on Instagram ( and dont miss anything about our experiences worldwide!

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

Our inclusion promise

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or , APJ: , EMEA: .

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID:292008| Work Area: Software-Design and Development| Expected Travel: 0 - 10%| Career Status: Student| Employment Type: Intern| Additional Locations: