Campus Pride Jobs

Description

The Fraud Specialist position is responsible for finding, documenting and maintaining, all Customer/ FBA/Vendor/Retail fraud. They will be the link between Corporate Teams and the Fulfillment Center, as well as between the other return centers. The Fraud Specialist position plays an integral role in the return center by stopping fraud from being processed, stopping bad actors from being reimbursed and reducing controllable expenses. The Fraud Specialist will be responsible for the tactical and strategic handling of all fraud items, they will ensure controls are in place and the team is educated on how to spot fraud. This person will maintain a physical area where fraud items will reside until resolution, if sidelining items is absolutely necessary. The Fraud Specialist will assist the Operations team with ongoing fraud training for Problem Solve, conduct stand up announcements on fraud awareness and identification, and conduct audits on fraud detection. This individual will be required to submit a daily and weekly summary of all fraud cases, Bad Returns, Workflow submissions along with pending fraud and required resolution.

Key job responsibilities:

• Process all Customer/FBA/Vendor/Seller Fraud and submit BRW

• Submit Report daily to LP on new Cases

• Daily reporting on BRW, Cases and Backlog.

• Oversee Process w/ Problem solvers- Train how to document and how to identify

• POC for TRMS, WW Customer Returns and BRW (Wiki-BRW)

• POC for Rover Team (Wiki-Fraud)

• POC for LP and ASIST

• Accountable for keeping track of open aging fraud tickets across the return center and is responsible for participating as onsite escalation contact, where and when appropriate

• Accountable for making sure that all Fraud tickets get prompt response and resolution, meeting max of 7 day dwell time since first arrival.

• Responsible for training and supporting all customer returns and warehouse deals associates and managers with customer fraud.

Since opening our virtual doors in 1995, Amazon has been pushing the boundaries of ‘possible’ further and further. Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. Our teams band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth.

Things to know about working in an Amazon Fulfillment Center:

• We’re committed to providing a safe work environment. This means you wear a reflective vest, stretch and recognize others for working safely.

• We have a relaxed, casual dress code (as long as your attire meets our safety requirements).

• We work to regulate our sites as much as possible, but even with climate controls the noise and temperature levels can vary day to day. Hearing protection is available.

• You may be asked to work on a secure mezzanine at a height of up to 40 feet, or on powered equipment (forklift, cherry picker, etc.)

• You may be asked to lift up to 49 pounds, stand/walk for up to 10-12 hours, and push, pull, squat, bend and reach with or without reasonable accommodation.

For this role, you will need to be:

• At least 18 years old, and authorized to work in the United States

• Able to work 40 hours/week, and overtime as required

• Able to lift up to 49 pounds, stand/walk for up to 10-12 hours, and be able to frequently push, pull, squat, bend and reach

Benefits include health care (medical, dental, vision) coverage starting on day 1 as well as 401(k) with company match, holiday/overtime pay and employee discount. Relocation assistance is NOT provided.

Key job responsibilities

Process all Customer/FBA/Vendor/Seller Fraud and submit BRW

Submit Report daily to LP on new Cases

Daily reporting on BRW, Cases and Backlog.

Oversee Process w/ Problem solvers- Train how to document and how to identify

POC for TRMS, WW Customer Returns and BRW (Wiki-BRW)

POC for Rover Team (Wiki-Fraud)

POC for LP and ASIST

Accountable for keeping track of open aging fraud tickets across the return center and is responsible for participating as onsite escalation contact, where and when appropriate

Accountable for making sure that all Fraud tickets get prompt response and resolution, meeting max of 7 day dwell time since first arrival.

Responsible for training and supporting all customer returns and warehouse deals associates and managers with customer fraud.

Basic Qualifications

• 1+ years of Microsoft Office products and applications experience

• High school or equivalent

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach

• Work 40 hours/week, and overtime as required

Preferred Qualifications

• 2+ years of Microsoft Office products and applications experience

• 1 Year of Fraudulent Identification Experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.