Job Information
Proven IT Printer Service Technician in Skokie, Illinois
Printer Service Technician
Skokie, IL (http://maps.google.com/maps?q=Skokie+IL+USA) • Service
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Job Type
Full-time
Description
WE WILL TRAIN!!!
Proven IT is looking to add excellent talent to our team! We offer paid certifications, bonus potential, and growth opportunities. Our family-owned work culture creates an excellent work life balance.
Responsibilities
Maximize equipment up-time through timely response and effective and efficient repair of our client’s technology
Maintain a high level of customer satisfaction
Utilize problem solving skills through analysis of data from the client, electronic data and observations
Communicate and interact with customers, team, sales, management, and administration to understand the goals and meet deadlines
Complete all administrative aspects of the job on time
Provide accurate feedback with call close information, parts usage reporting and customer meter readings.
Additional duties as assigned.
Requirements
Mechanical and electrical aptitude and demonstrated skills
Prior experience in maintenance and repair of copier office equipment preferred. Xerox, Canon, or Toshiba experience a plus
Excellent customer service and communication skills
Ability to troubleshoot and think independently
Knowledge of Basic Networking
Computer and analytical skills
Ability to pass a preemployment background check and drug screen
Ability to lift and carry 50 pounds. Pull, lift, reach and transport equipment parts and boxes
Must be able to problem solve, conduct written and verbal communication, read and comprehend technical information
Must have valid driver license and insurance (company vehicle eligibility is based off driving records)
Computer Skills
- Proficiency using MS Office, e.g., Excel, Word and the internet for research
Education and/or Experience
Associates degree or higher in electronics or electrical engineering is preferred but equivalent job related experience may be substituted
Previous customer service preferred
Language Skills
- English (reading, writing, verbal)
Math Skills
- Basic math
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, controls; reach with hands and arms; stop, kneel, or crouch; talk or hear; The employee uses computer, copier, faxing and telephone equipment. The employee must be able to walk for short periods of time and sit, and stand for long periods of time.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
Benefits
GROUP HEALTH INSURANCE: After a 30-day waiting period, full-time employees (who work at least 30 hours per week) and their dependents, are eligible to enroll in health benefits through BlueCross BlueShield of Illinois (BCBSIL). Health options include a choice of 2 PPO plans, a High Deductible Health plan and a HMO. In addition, Dental benefits are available as well as a Vision PPO plan utilizing the EyeMed network. Proven also offers voluntary worksite benefits including critical illness and accident coverage, short-term disability insurance, supplemental life and pet insurance.
EMPLOYER PROVIDED LIFE/AD&D INSURANCE: After a 30-day waiting period, Proven IT provides a flat $25,000 Life Insurance benefit, administered by BlueCross BlueShield, to all full-time employees (who work at least 30 hours per week). Accidental Death & Dismemberment (AD&D) benefit payments are determined based on the type of loss incurred and are payable up to the full Life Insurance benefit amount. Life and AD&D Insurance coverage amounts are reduced at ages 65, 70 and 75.
EMPLOYER PROVIDED LTD:Long-Term Disability (LTD) insurance is an employer-provided benefit and provides protection from loss of income in the event that an employee is unable to work due to illness, injury, or accident for a long period of time. The elimination period is 90-days, and the maximum benefit is 60% of covered payroll up to $6000/month. This benefit is paid entirely by Proven IT and has no cost to the employee.
EMPLOYEE ASSISTANCE PROGRAM:All employees may utilize the Disability Resource Services through BlueCross BlueShield of Illinois to assist themselves and their immediate family with convenient resources to help address emotional, legal and financial issues. Telephonic counseling and web-based services are available as well as a limited number of geographically accessible face-to-face sessions.
401K PLAN:All employees are eligible after 120 days of service to contribute on either a pre-tax or post-tax (Roth) basis to the 401K plan, administered by Principal Financial Services. Proven offers an employer match equal to 100% of the first 3% of deferrals plus 50% of the next 2% of deferrals.
FINANCIAL ADVISORY SERVICES: Proven IT partners with Merrill Lynch to offer financial advisement to all employees. Merrill Lynch financial advisors are available to assist employees at no cost, with their 401k and retirement questions.
PERMISSIVE TIME OFF POLICY:Proven provides a competitive paid time off policy for all full-time regular employees after a 90-day waiting period. Proven IT empowers their employees to work with their managers and team to coordinate all time off. Managers may impose a limit to requests for time off based on performance and tenure.
PARENTAL LEAVE:Proven IT offers a generous parental leave policy for new parents. After 24-months of employment, Proven provides full-time regular employees with 90-days of paid Maternity leave and 10-days of paid Paternity leave. Employees with less than 24-months of service may take the same amount of unpaid time off.
FITNESS CENTER: Proven IT offers a free on-site fitness center at the Tinley Park headquarters office location to all employees from 6:00am to 6:00pm Monday through Friday. Employees utilize the gym equipment at their own risk.
Additional Compensation
This position has the potential to earn a bonus based on the achievement of key performance indicators.
This position is overtime eligible.
Salary Description
$42,000 - 52,000 per year