Job Information
SAP Senior Program Manager - Delivery Excellence Expert in Singapore, Singapore
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom.
Key Responsibilities & Tasks
The Senior Program Manager- Delivery Excellence Expert provides subject matter expertise and leadership around standardization and consistency to the service delivery organization and the broader SAP ecosystem in ensuring sustainable business growth and long-term customer success.
Understands business challenges, pain points and the related impacts for the service delivery organization quickly
Be responsible for driving the clean core on BTP, innovation adoption and business transformation at scale for customer
Be the Transformation Partner for the CIO (or other CxO business transformation sponsor at customers), driving architecture effectiveness.
Analyzes stakeholder as-is situation with high level of complexity, and can propose and recommend improvement options
Possesses a deep understanding of goals, key performance indicators and processes for the service delivery organization
Leads the execution of action plans for the resolution of stakeholder needs Business Support
Establishes trusted relationship with internal and external stakeholders
Drives active cross-functional partnerships and frameworks to enable efficient execution (across the service delivery organization and beyond)
Based on their Delivery Excellence role, owns the planning and execution of activities in area of responsibility for the role
Coordinates the activities of others, leads internal initiatives or programs
Proposes process and/or tool innovations or updates to continuously improve the organizations operations
Represents services delivery in cross initiatives
Based on their Delivery Excellence role, owns the reporting of status and deliverables, accomplishments and value to the stakeholders involved
Acts as a key contact for the business and trusted advisor on the assigned area of responsibility
Supports development, alignment and execution of organizational strategy Continuous Improvement
Leverages existing channels to provide input to the SAP organization to optimize internal and external offerings
Provides feedback to processes and highlights improvement potential for SAP engagements
Leads or champions the execution of strategic initiatives to enhance the quality of delivery and customer experience
Experience & Educational Requirements
This position has a high level of responsibility and exposure within SAP, the industry, and our market leading customer. Thus, a senior professional with an entrepreneurial mindset and business acumen is needed for this challenging role.
Entrepreneurial mindset with strong customer focus and empathy for customer situation
Strong knowledge of SAP's Digital Transformation Strategy and our Service offerings
Experience in 1 or more industries and the industry the customer belongs to (core processes and trends of the industry)
Strong knowledge of the strategic and operational issues of engagement management, program management and project management.
Ability in managing internal and external client expectations on program requirements and deliverables
Advanced proficiency in key program management knowledge areas of Program Management Lifecycle, Benefits Management (Value Management), Program Governance, Stakeholder Management
Strong knowledge and competency in program management related areas of Knowledge Management, Portfolio Management, Organizational Change Management,
Adaptability and flexibility to manage deadline pressure, ambiguity and change.
Leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior management, clients, peers and team members.
Liaison and consultative skills: negotiating skills within a context of political sensitivity and conflicting interests.
Ability to deal with conflicts and contribute to their solution
Strong writing, communication, and meeting facilitation skills
Have knowledge / understanding of - SAP Solution Portfolio, SAP Rise Methodology, Cloud & Clean Core Strategy, SAP Lean IX, Signavio and Cloud ALM & SAP Business AI
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.At SAP,you can bring out your best.
We win with inclusion
SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 399567 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.