Campus Pride Jobs

Category: Kalmar

Facility: Service

Location:

Singapore, SG

Parts and Service Sales Representative

Kalmar is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services.

We're making every move count

The Parts & Service Sales Representative plays a pivotal role in proactively identifying and seizing sales opportunities for parts and service solutions, including digital solutions, machine upgrades, and refurbishments, within an assigned markets. Reporting to the Parts Sales Manager, SSEA, this position requires fostering relationships with both existing and potential customers to drive profitable sales through adept account management techniques, tailoring Kalmar Solutions to meet customer needs effectively

Main tasks and responsibilities

• Achieve agreed-upon sales growth targets, encompassing parts sales, and margins, while also focusing on increasing sales of service solutions

• Identify and pursue parts sales opportunities, with a strategic emphasis on promoting service solutions related to digital solutions, machine upgrades, and refurbishments

• Maintain diligent pipeline management to ensure a consistent flow of sales opportunities and maximize revenue generation

• Conduct comprehensive gap analyses on existing installed bases to uncover potential sales opportunities for both parts and service solutions

• Drive the creation and conversion of contracts for parts and digital solutions, with a keen focus on expanding the scope to include service-related offerings

• Utilize the Insight application extensively to monitor machine performance and compare actual parts sales to potential sales based on equipment utilization

• Cultivate and nurture professional relationships with key accounts, fostering long-term partnerships and facilitating repeat business

• Ensure the accurate maintenance of customer records in the CRM system, providing valuable insights for future sales strategies and customer interactions

• Responsible for the entire Order Processing function for assigned accounts/markets, which includes entering sales orders in the system, issuing picking lists, delivery notes, and shipping documents, and providing packing/delivery instructions to warehouses and forwarders for deliveries to customers

• Support customers with Technical Enquiry regarding Parts

• Responsible for securing own and co-workers’ safety and health with all possible means and in compliance with the law

• Perform other work related duties as assigned.

What you’ll need to succeed

Education

• Diploma/Degree in any discipline.

Experience

• Minimum of 3 to 5 years of parts sales or customer service roles

• Good communication skills, able to write clearly and effectively

• Positive attitude

• Fluent in English and Mandarin

• Good knowledge of MS Excel (or any other ERP system) and Google Suite. SAP knowledge a plus

• Sales and Customer service oriented.

Competencies

• Deep understanding of the industry

• Demonstrated track record of successful sales

• Proficiency in converting data into sales opportunities

• Experience in key account management

• Leadership skills

• Adept in building and maintaining relationships

• Dependable and trustworthy

• Attentive to customer needs and market dynamic.

You will be part of

We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together.

With us, you will have the opportunity to learn new things and realize your potential and have fun while working in our global team.

Interested to join?

If you are excited about this opportunity, click Apply and submit your application and CV.

Kalmar (Nasdaq Helsinki: KALMAR) offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2023, the company's sales on a carve-out basis totalled approximately EUR 2.0 billion.

www.kalmarglobal.com