Marriott Manager, APCAS – APEC in Singapore, Singapore
Job Number 21078207
Job Category Information Technology
Location Singapore Regional Office, 2 Harbourfront Place #06-08, Singapore, Singapore, Singapore
Position Type Management
Located Remotely? N
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
Executes Opera Cloud PMS processes Including administrative task, property configuration, application testing, support, communications, and vendor contacts, resulting in the success of Opera Cloud PMS and related services.
Deliver and maintain application specific documentation, training, and vendor materials for both property and pre-opening use.
Support PMS application release testing, focused on identifying bugs and issues to ensure smoot property rollouts.
Education and Experience
2 years’ experience in the business, technology, or related professional area.
Demonstrated expertise of industry application platforms, trends, and best practices
Knowledge and ability to drive hospitality technology solutions.
Knowledge of Opera PMS application
Knowledge and experience in hotels infrastructure and computing environment
Good process management, negotiating, influencing and problem resolution skills
Self-starter as well as team player
APIT – APSMC
Corporate iT Opera PMS
CORE WORK ACTIVITIES
Property and Continent Communications Management
Send Application Notifications
Execute Emergency Procedures and communications
Maintain the opera cloud SharePoint site
Managing Opera Hosting Environment
Manage Scheduled and Unscheduled maintenance downtime & notification
Manage and Monitor Opera Cloud Performance
Manage and Monitor Instance and Datacenter Capacity
Management and assignment of Opera chains, chain configuration
Manage and Monitor property creation and configuration
Manage and Network Monitoring / Validate Property Connectivity / Property Firewall Configuration and Problem Resolution assistance
Manage and Monitor User Access Management Process for Pre-openings and O2H migrations
Manage and Monitor the Identity Shoppes user access request process, enable property approvers and SSD submissions
Review User Rights requirements
Execute Property Interface Account Creation (IFC8)
Execute Corporate Interface Account Creation and updates (Marsha / SGI)
Manage Vendor / Consultant / Dealer access
Execute yearly password change process for application and interface accounts
Implement and Maintain System Wide Configuration tasks
Execute and monitor system configuration of Opera v5 Cloud
Manage Opera Certificate Management, set Reminders and process Ordering
Ongoing validation and resolution on missing Loyalty Stays, PeopleSoft, TSA-Upsell and ODC/EVO exports
Opera Software Support and Execution
Develop and Maintain documentation for Datacenter processes and Property configuration tasks
Monitor Oracle MOS Support and identify and remediate common issues
Execute Marriott specific support for the configuration to vendor, corporate and properties
- Execute Property Deflag process and post-deflag procedures in Opera Cloud
Reporting/ Data Consolidation/ System Audits
Maintain, execute, and Validate central reports
Audit User Rights configuration in Opera and IDP
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.