Job Information
The LEGO Group LEGO Continuous Improvement Manager (9 months contract) in Singapore, Singapore
LEGO Continuous Improvement Manager (9 months contract)
Location Singapore, Singapore
Job ID 0000019241
Category Quality Management
Job Description
Are you passionate about Lean, experienced in continuous improvement, and want to contribute to our internal process enhancement?
Do you have a positive, can-do mindset and thrive to solve problems? Bring your innovative ideas to drive continuous improvement at the Business Service Operations (BSO) in Singapore today!
No relocation assistance is offered for this position.
Core Responsibilities
Identify & drive end to end performance and optimization on productivity and quality.
Act as a trusted advisor through value-based customer management with open and clear communication.
Inspire and drive standardisation and governance of global processes, enabling for further digitalisation and automation.
Close collaboration and customer management together with the BSO Center of Expertise projects and other key collaborators.
Strong focus on Customer Value, Customer Experience and Problem-Solving activities.
Build and develop Continuous Improvement capabilities in BSO.
Play your part in our team succeeding
BSO LCI within Service Experience is part of Business Services Operations. We provide specialist knowledge, strive for process and operational excellence across business areas with focus on end-to-end processes. Our aspiration is to support the LEGO Group to become better, faster and cost effective by championing and inspiring for business improvements by leading and enabling improvements and problem-solving activities.
Do you have what it takes?
Extensive experience with process and operational excellence, leadership direction setting, optimisation and management.
A high level of continuous improvement, coaching and problem-solving skills with strong motivation for doing it a bit better every day.
Analytic & data understanding with experience on how to use the insight for continuous improvements & problem solving.
Good understanding of what it takes to deliver a good experience from a user perspective, including creating user / experience journeys.
Organisational clout and the ability to negotiate as well as set non-negotiable demands.
Validated project and change management skills.
Proven strong leadership skills and toolset being a great teammate.
End to End process attitude and understanding of business processes in a company with a global footprint and multi-cultural environment.
Result oriented and able to succeed by building a motivated and engaged team through strong indirect leadership.
Strong communication, facilitation, and training skills.#LI-SW1
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
Here is what you can expect:
Family Care Leave - We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career.
Then make it real.
Join the LEGO® team today.