Job Information
ThermoFisher Scientific Investigator Services Assistant in Singapore, Singapore
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Job Responsibilities:
Act as the main point of contact for Korean-speaking sites and monitors, ensuring timely resolution of complaints, concerns, and discrepancies.
Communicate with sites regarding protocol-related aspects, providing guidance on pre-analytical study requirements.
Triage calls and redirect them to the appropriate department for resolution.
Review and resolve exceptions to ensure data cleaning within agreed timelines.
Resolve queries to facilitate efficient sample analysis and meet report turnaround time.
Notify sites and relevant contacts of critical values and study-specific requirements.
Monitor and report site issues to the relevant departments for resolution.
Evaluate requests for additional tests and inform investigator sites of the results or reasons for not proceeding.
Coordinate and resolve issues with samples and requisition forms for timely accessioning and reporting.
Amend patient information in the site database as required.
Attend study meetings to discuss risk assessment and business concerns.
Collaborate with the study PM team to create requisition forms capturing visit and study collection requirements.
Job Requirements:
Prior experience as a Korean Bilingual is preferred and Korean language proficiency is necessary.
Candidate must pass the Korean Language proficiency test
Exceptional attention to detail and ability to ensure flawless data flow.
Strong communication and interpersonal skills to effectively liaise with sites, monitors, and internal departments.
Ability to triage and resolve issues promptly and efficiently.
Understanding of study protocols and pre-analytical requirements.
Highly organized with the ability to manage multiple tasks and prioritize effectively.
Proficient in using databases and software for data management.
Ability to work collaboratively in a team environment.
Ambitious and self-motivated, with a drive to compete and succeed.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.